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PrabhatSingh-5699 avatar image
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PrabhatSingh-5699 asked EchoDu-MSFT rolled back

Multiple Lines of text column showing a lot of HTML Tags after switching from Enhanced rich text to plain

We're using SharePoint 2010 in our company .

Recently, one of the users reported an issue where multiple lines of text was used with Enhanced rich text. Issue occurred when one of the list owners went to the column settings and changed the text type to Plain. As soon as this was done, all the appended text which was entered previously started appearing with a lot of HTML tags, mainly DIV. We tried switching back to Enhanced but it didn't work and now the entire info on the affected multi line column looks like a lot of HTML tags with 2-3 lines of same thing and then the text entered by the user. Any ideas on this?

The text now looks something like this:

<div>&lt;div&gt;&amp;lt;amp;amp;amp;amp;gt;(2-3 lines of this same HTML code)THE REAL TEXT ENTERED by the user

This trend is repeated in every multi line entry now which was done before the change took place.

This is not a custom list. It's a vanilla list created from Site Contents menu.

office-sharepoint-server-administrationoffice-sharepoint-server-developmentoffice-sharepoint-server-itpro
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1 Answer

EchoDu-MSFT avatar image
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EchoDu-MSFT answered EchoDu-MSFT rolled back

Hello @prabhatsingh-5699 ,

In my test, I cannot reproduce your problem.

For example:

1.Create a multi-line text column with “Enhanced rich text

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2.Switching from "Enhanced rich text" to "Plain"

141460-3.png

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Please confirm the following points:

1.Does the text entered by the user have style requirements? Can you provide your test text information?

2.Clear the browser cache for testing

3.Switch browsers for testing, such as IE, Edge, Chrome

4.Test on other lists

Thanks,
Echo Du
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Hi Du,

We got this resolved by restoring the list using the backup when it was working fine.

Now, there's another that has cropped up and that is users unable to edit multiple lines of text column set to Rich text in Datasheet view.

User has confirmed that it was working earlier without any issues. Now, a lot of users are getting this problem on SP2010.

I tested the same at my end and I'm facing the same issue.

Any ideas on this?

0 Votes 0 ·

Hi @prabhatsingh-5699 ,

Thanks for your reply.

In my test, I can still edit multiple lines of text column set to Rich text in Datasheet view.
142288-8.png

I suggest you can install the latest CU of SharePoint Server 2010:

After each successful installation, you need to run the SharePoint Products Configuration Wizard.

Thanks,
Echo Du






0 Votes 0 ·
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Hi @prabhatsingh-5699 ,

Would you tell me whether your issue has been resolved or have any update?
I am looking forward to your reply.

Have a nice day!

Thanks,
Echo Du

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