I can't add a cognitive service to my communication service ressource

Question

I'm not able to add a cognitive service for 2 days in a row. It either just loads without reaching a result or it shows this error.
Advice?

Answer 1

Hi @Nikolaj Wojke ,

Thanks for reaching out in Microsoft Q&A forum,

I'm not able to add a cognitive service for 2 days in a row. It either just loads without reaching a result or it shows this error. Advice?

From your screenshot, the portal is failing at the point where it tries to enumerate the available Azure AI/Cognitive Services resources:

"An error occurred while fetching cognitive services under the selected subscription."

Since you've been seeing this consistently for 2 days, it's unlikely to be a transient browser issue alone. Here are the most common causes, in order of likelihood.

Go to Azure Portal > Azure AI services (or Cognitive Services) and confirm:

• The resource exists in DevResGroup2.
  • The resource is in the same subscription you've selected.
  • The resource status is Running (not deleting or failed).

If no Azure AI resource exists, the dropdown cannot populate.

In my environment, I am able to see the Cognitive Services resource when I try to connect it with the Communication Services resource, as shown in the screenshot below.

Check whether the resource provider is registered

Navigate to:

1. Subscription > Resource providers
2. Search for:Microsoft.CognitiveServices It should show:Registered If it's Not Registered, register it and wait a few minutes.

Sometimes cached portal data causes the resource picker to fail.

Try:

• InPrivate/Incognito
• Edge instead of Chrome (or vice versa)
• Clear portal cache (portal.azure.com)

Try using Azure CLI

See whether the resource can be listed outside the portal:

az cognitiveservices account list [--resource-group]

**Update:

**As discussed, you are receiving a 429 (Too Many Requests) error, which appears to be related to your Azure subscription limits or quota.

We recommend raising an Azure Support request for further investigation into the subscription and quota-related limits. Once the subscription issue has been reviewed, please let us know, and we will be happy to assist further if needed.

Official docs:

• Azure AI services documentation
• Azure role-based access control for Azure AI services
• Azure resource providers and types

Kindly let us know if the above helps or you need further assistance on this issue.

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