Why is my business standard subscription increasing?

Question

We've been registered for 1 month, and now it's increasing for... no visible reason. We're not getting any more features, it's just going up by 10%.

Last payment

Amount: £103.50 GBP

Date: 23 June 2026

New price

Amount: £116.10 GBP

Effective date: 22 July 2026

Answer 1

Hi,

Based on the information you've provided, the increase is most likely due to a change in Microsoft's billing policy rather than the addition of any new features to your subscription.

Since April 2025, Microsoft has applied a premium to annual subscriptions that are paid on a monthly basis. In other words, customers who choose an annual commitment with monthly payments now pay a higher rate than those who pay for the full year upfront. This change was introduced by Microsoft to create greater consistency across its billing and purchasing models.

Looking at the figures you shared, your charge has increased from £103.50 to £116.10, which represents an increase of approximately 12%, rather than 10%. However, the exact reason for the increase can vary depending on several factors, including your subscription plan, the number of licenses assigned, your renewal date, and whether any promotional or discounted pricing has recently expired.

To better understand the increase, I would recommend checking the following:

• Whether your subscription is an annual plan billed monthly.
• Whether any introductory, promotional, or partner-discount pricing was applied when you first subscribed.
• The billing information available in Microsoft 365 Admin Center > Billing > Your Products.

If the increase still appears unexpected after reviewing these details, Microsoft Support or your licensing reseller should be able to provide a detailed breakdown of the renewal pricing.

In this case, the most effective next step would be to contact the Microsoft Billing Support team. They have the appropriate tools and secure access required to review your billing profile, subscription details, and payment history. They can also investigate any unexpected charges and assist with refund requests if applicable.

To contact Billing support team: 

• Sign in to the Microsoft 365 Admin Center using your admin account 
• Select Help & Support (bottom-right corner) 
• Enter a request such as "Recurring unknown charges on credit card" 
• Choose Contact support and select your preferred contact method (chat or phone).

If you're unable to access the Microsoft 365 Admin Center, you can contact Microsoft Support directly using the phone numbers listed on: Customer service phone numbers - Microsoft Support. 

To help the billing team investigate your case more quickly, it's useful to have the following information available:

• The last four digits of the credit card used for payment.
• The dates and amounts of the charges in question.
• Any Microsoft account email addresses that may be associated with the subscription.

Providing these details upfront can help the support team identify the source of the charges more efficiently and speed up the investigation process.

I hope this helps clarify why you're seeing a higher charge even though the included features haven't changed. Should any further questions arise, please don’t hesitate to reach out again.

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