Outlook sign on issue

Question

Cant sign into Outlook. keeps asking me to enter an alternate email address as an alias, does not accept my gmail as an alternate emaiOut

Answer 1

Hi

This usually happens when Microsoft is asking you to add or verify a Microsoft account alias. A Gmail address can only be added if it is not already used as an alias or sign-in address on another Microsoft account.

Please try adding a new Outlook.com alias instead of Gmail from this page: https://account.live.com/names/manage

Choose “Add email” → “Create a new email address and add it as an alias”, then verify it and try signing in again. Microsoft’s alias guide is here: https://support.microsoft.com/account-billing/how-to-add-an-email-address-or-phone-number-to-your-microsoft-account

If you still cannot sign in, use Microsoft’s sign-in helper here: https://support.microsoft.com/account-billing/can-t-sign-in-to-your-microsoft-account

Please do not delete your current primary alias unless you are fully sure, because removed Microsoft aliases may not be recoverable.