I have been waiting for over 30 days for my toll free verification with ACS

Question

I have been waiting for over 30 days for my toll free verification with ACS

Bman 0

Does anyone know if this is normal and why there is no update on my verification? Also, any recommendations on a different service to use for SMS while I want for toll free verification?

Aditya N 3,230 Reputation points Microsoft External Staff Moderator

2026-07-07T23:52:54.1866667+00:00

Hello @Bman

Thank you for reaching out Microsoft Q&A.

We need further information for troubleshooting, we have reached you out in private message.
Praneeth Maddali 10,950 Reputation points Microsoft External Staff Moderator

2026-07-08T02:52:53+00:00
Hi @Bman

Thanks for reaching out about your toll-free verification in Azure Communication Services. I understand how frustrating the wait can be—especially after 30+ days with no visible update.

This timeline is unfortunately normal. The verification process involves review by a third-party toll-free messaging aggregator and carriers, which typically takes 5-6 weeks and can extend to around 8 weeks during periods of higher volume. The status in the Azure portal often remains "Submitted" or "Verification in progress" for much of that time, with limited intermediate updates.

What you can do right now:1. Double-check your application in the Azure portal: Go to your ACS resource > Regulatory Documents. Look for any notes or issues (e.g., opt-in details, website proof, or sample messages). Incomplete information is one of the most common reasons for delays.

If you still don’t see any change or additional details, please reach out to us

Reference :

https://learn.microsoft.com/en-us/azure/communication-services/concepts/sms/sms-faq#toll-free-verification

https://learn.microsoft.com/en-us/azure/communication-services/concepts/sms/toll-free-verification-guidelines

https://learn.microsoft.com/en-us/azure/communication-services/quickstarts/sms/apply-for-toll-free-verification

Kindly let us know if the above helps or you need further assistance on this issue.

Please "upvote" if the information helped you. This will help us and others in the community as well.

Your answer

Aditya N 3,230 Reputation points Microsoft External Staff Moderator

2026-07-07T23:52:54.1866667+00:00

Hello @Bman

Thank you for reaching out Microsoft Q&A.

We need further information for troubleshooting, we have reached you out in private message.
Praneeth Maddali 10,950 Reputation points Microsoft External Staff Moderator

2026-07-08T02:52:53+00:00

Hi @Bman

Thanks for reaching out about your toll-free verification in Azure Communication Services. I understand how frustrating the wait can be—especially after 30+ days with no visible update.

This timeline is unfortunately normal. The verification process involves review by a third-party toll-free messaging aggregator and carriers, which typically takes 5-6 weeks and can extend to around 8 weeks during periods of higher volume. The status in the Azure portal often remains "Submitted" or "Verification in progress" for much of that time, with limited intermediate updates.

What you can do right now:1. Double-check your application in the Azure portal: Go to your ACS resource > Regulatory Documents. Look for any notes or issues (e.g., opt-in details, website proof, or sample messages). Incomplete information is one of the most common reasons for delays.

If you still don’t see any change or additional details, please reach out to us

Reference :

https://learn.microsoft.com/en-us/azure/communication-services/concepts/sms/sms-faq#toll-free-verification

https://learn.microsoft.com/en-us/azure/communication-services/concepts/sms/toll-free-verification-guidelines

https://learn.microsoft.com/en-us/azure/communication-services/quickstarts/sms/apply-for-toll-free-verification

Kindly let us know if the above helps or you need further assistance on this issue.

Please "upvote" if the information helped you. This will help us and others in the community as well.