Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
1
It is not possible to check the activation history for an Office license if it has not been activated on your account, is this a new Office license you have purchased and if so, where did you purchase the license from, is that from a 3rd party retailer?
2
If so, log into this link and enter your product key, what error is indicated when you try to link that license to your Microsoft account.