how to fix a one drive storage issue

Question

I have 2 accounts for one drive ( don't ask how that happened)

one is full

the other one I pay for and is 4% full

most folders have a red x as it keep telling me storage is full even if I log into the account that has plenty of storage.

Was going to delete the "full account" but still need access to the email address. ItI'm worried that if i delete it then the email address will be deleted too? It is not an outlook email address. Is this true or can I delete the "full" account but still get my emails in outlook?

or is there any way to sync them together.

Appreciate the response...

E

Answer 1

Hi Erna Kuenen

Based on your description, the issue sounds more related to OneDrive storage/sync rather than Outlook. If the problem is with OneDrive being full, red X sync errors, or switching between two OneDrive accounts, please change the topic/scope to the appropriate OneDrive / Microsoft account storage category.

Please reply with:

• Is the issue happening in Outlook email, such as sending, receiving, or accessing emails?
• Or is the issue happening in OneDrive, such as storage being full, files not syncing, or red X icons?
• Is the same Microsoft account used for both your OneDrive and your Outlook.com / Hotmail / Live / MSN email?

I would love to hear from you soon. Have a lovely day!