Unable to login to Azure portal

Question

I am attempting to sign into the Azure portal using my personal email but I am met with the below error. I am attempting to create a tenant to do some lab work but cannot reach a page successfully to do so.

Error code: AADSTS5000225The tenant 'Default Directory (08267d76-f88c-4eed-b416-d4c4598b7f35)' has been deauthenticated and is no longer available. Try signing into another tenant from the dropdown below. Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: c5efd1fe-8b03-418a-aeff-1f2963807401 Correlation ID: 019f4235-de56-73a1-b050-6db740319fac Timestamp: 2026-07-08 14:50:54Z

Answer 1

Hi @Keith Hockenberry

Thanks for reaching out to Microsoft Q&A. I'm sorry you are going through this issue and hope you be able resolve this expeditiously.

That said, AADSTS5000225 usually means the portal is landing you in an Entra tenant that has been blocked due to inactivity, not that your personal Microsoft account password is wrong. You can request reactivation within 20 days of the tenant entering the inactive state; after 20 days, the tenant is deleted and can't be recovered. If this was your only tenant, and it is already past that recovery window, you'll need to work from another active directory or create a new tenant instead. See: https://learn.microsoft.com/entra/fundamentals/inaccessible-tenant#overview

If you can still access another active directory with the same account, switch directories in the Azure portal under Settings > Directories + subscriptions, then go to Microsoft Entra ID > Overview > Manage tenants > Create to create a new tenant. Another thing to note also, is that only paid customers can create an additional Workforce tenant from the admin center; customers on a free tenant or trial subscription can't create additional Workforce tenants there and may need to sign up for a free Azure account to get a new tenant.

https://learn.microsoft.com/azure/azure-portal/set-preferences#directories-+-subscriptions, https://learn.microsoft.com/entra/fundamentals/create-new-tenant#overview, and https://learn.microsoft.com/entra/identity-platform/quickstart-create-new-tenant#work-and-school-accounts,-or-personal-microsoft-accounts

https://learn.microsoft.com/entra/fundamentals/inaccessible-tenant#overview"

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Please 'Upvote' (Thumbs-up) and 'Accept' as answer if the response was helpful. This will be helpful to other community members who have the same issue.

Best regards,

Andrew S Taylor

Answer 2

The error AADSTS5000225: This tenant has been blocked due to inactivity means the Azure/Entra tenant tied to the personal account has entered an inactive state and has been deauthenticated. In this state, the tenant is blocked from sign-in and, after a defined period, is permanently deleted.

From the provided context, there are two possible paths:

1. If the tenant was blocked less than 20 days ago
   Microsoft allows reactivation only within 20 days of the tenant entering the inactive state:
   • Administrators of the tenant can request reactivation by contacting Microsoft support using the global support phone numbers.
   • While the case is in progress, no additional assistance requests should be submitted.
   In similar scenarios, moderators also recommend trying tenant-specific endpoints to reach the portal:
   • https://portal.azure.com/<TenantId>
   • Or https://portal.azure.com/<yourTenantName>.onmicrosoft.com
     If sign-in succeeds with a tenant-specific URL, the portal can then be used to open a support ticket (if the subscription type allows) and work with support on reactivation.
2. If the tenant has been blocked for more than 20 days
   After 20 days in the blocked state, the tenant is permanently deleted and cannot be recovered. In that case, the only supported option is to work with a different or new tenant:
   • Sign in to https://entra.microsoft.com/.
   • Go to Entra ID → Overview → Manage tenants.
   • Create a new tenant and note its domain name (for example, newtenantname.onmicrosoft.com).
   • Then access the Azure portal using the new tenant endpoint, such as:
     https://portal.azure.com/newtenantname.onmicrosoft.com.

For lab work, once a working tenant exists (either reactivated or newly created), that tenant can be used to create resources and perform exercises.

If the personal account previously had an Azure free subscription that is now blocked, another pattern from the context is:

• Use a clean browser session (for example, Chrome Incognito with all site data cleared).
• Go to https://signup.azure.com.
• Sign in with the same email. If the system detects an existing free account with remaining benefits, it may prompt to upgrade to a pay-as-you-go account (often with a basic, low-cost option). Completing that flow can restore portal access for that account.

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References:

• 7 Day Old Azure Account: AADSTS5000225: This tenant has been blocked due to inactivity. - Microsoft Q&A
• Error message: AADSTS5000225: This tenant has been blocked due to inactivity. - Microsoft Q&A
• interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity - Microsoft Q&A
• Tenant inaccessible due to inactivity - Microsoft Q&A
• Can not access Azure - Microsoft Q&A