Microsoft Word will not activate on my new Mac and I have active account

Elizabeth Bowes 0 Reputation points
2026-07-08T22:00:36.5366667+00:00

I have reinstalled Word on my new MacBook Neo . I go to use it and it says I must activate. Takes me to purchase page. I don't need to purchase, I already have an active account.

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Jeronimo Fuerte 42,030 Reputation points Independent Advisor
    2026-07-08T22:49:30.82+00:00

    Sorry to hear that you are having trouble with this situation. First, please confirm that your subscription is active by signing in here:

    account.microsoft.com/services

    After that, open one of the Microsoft 365 apps on your iMac, such as Word, Excel, or PowerPoint. From the top menu bar, select the app name, then choose About and confirm which Microsoft account is currently signed in.

    Then select More Information and choose Update License. This should refresh the subscription information in the app.

    Was this answer helpful?

    0 comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.