Couldn't login to my hotmail account

Question

I received a message about my account being hacked so it was logged out. But now I can't log back in.

Answer 1

Hi Karo,

I understand that you received a message suggesting your Hotmail account may have been accessed by someone else, and now you cannot sign back in. That is understandably concerning.

Please note that this is a user-to-user forum, so contributors here cannot access, verify, or recover Microsoft account details directly.

Estrella721’s questions are helpful for narrowing this down, as the next step depends on the exact sign-in message and whether password reset is still available. Could you please let us know the exact sign-in message shown on your screen, without posting your full email address, phone number, or any security code?

I would also like to add a few checks:

1. Try the official Microsoft Sign-in Helper from a trusted device and a private browser window: Microsoft Sign-in Helper
2. If you no longer recognize or cannot access the verification options shown during sign-in, use the Microsoft account recovery form: Recover your account
3. Before submitting the recovery form, prepare details that only the account owner would know, such as previous passwords, recent email subject lines, contacts you have emailed, or Microsoft services used with the account. This can improve the chance of verification: Help with the Microsoft account recovery form

If you regain access, immediately review your security info, password, forwarding, connected accounts, and automatic replies, because these settings can be changed when an account is compromised.

Please reply with the exact sign-in message you see after trying the above and avoid sharing any private account information in this public thread.

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Answer 2

What error message are you getting now when trying to sign in to your account?

Have you tried resetting your password?