My laptop makes glitchy sound and the video hangs

shubham kumar 0 Reputation points
2026-07-09T13:58:37.6133333+00:00

I have already reset my laptop my laptop, but the problem still persists. whenever i try to log in to whatsapp , it automatically logs me out after a short time. we think this might be related to the issue .in addition, video files keep glitching with the screen refreshing and the audio breaking. the problem continues even after resetting the system, so i believe there may be a software or hardware issue. please help me identify the cause and suggest a solution

Moderator note: moved from Windows development | Windows Driver Kit (WDK)

Windows for home | Windows 11 | Devices and drivers
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  1. Emma1-N 10,135 Reputation points Microsoft External Staff Moderator
    2026-07-29T03:39:01.3333333+00:00

    Welcome shubham kumar,

    I understand how frustrating it can be when your laptop is experiencing audio glitches, video freezes, screen refresh issues, and that WhatsApp signs out automatically even after a system reset. 

    Before proceeding, could you please confirm:      

    • Does the audio/video issue occur with all media players and browsers, or only specific apps? 
    • Have you noticed any error messages in Device Manager or Reliability Monitor when the issue occurs? 

    In the meantime, you can try these steps below to troubleshoot the issue:  

    Option 1: Check for driver updates  

    • Open Device Manager. 
    • Expand Display adapters and Sound, video and game controllers. 
    • Update the display and audio drivers. 

    Option 2: Check Windows Update  

    • Open Settings > Windows Update. 
    • Install all available updates, including optional driver updates. 

    Option 3: Run the hardware troubleshooter  

    • Open Terminal (Admin). 
    • Run: msdt.exe -id DeviceDiagnostic 

    Option 4: Check system file integrity  

    • Open Command Prompt as Administrator. 
    • Run:  
      • sfc /scannow 
      • DISM /Online /Cleanup-Image /RestoreHealth 

    I hope the steps above help you deal with your issue.  

    If the answer is helpful, please click "Yes". If you have extra questions about this answer, please click "Comment".   

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.  

    Was this answer helpful?

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