Can't add phone number to account, option doesn't show up.

Question

Can't add phone number to account, option doesn't show up.

Felix Floatzel 5

When I go to, 'My Microsoft Account', and I got to the 'Your Info' tab, and scroll to a section that's titled: 'Account Info', there's two options, my Outlook Email address, and Phone number under it. The option to add a phone number does not show up, it's completely blank, when I go to: 'Manage how you sign in to your account', it STILL doesn't show up.

Another issue is, I am trying to redeem some Microsoft Rewards Points, but when I click 'Redeem Now', and verify the Captcha, and click Next, and click the option 'Verify with your phone - Mobile fees may apply' it says 'Phone verification is currently not available.' Though, this is clearly a problem with the first issue, maybe.

Please help, quickly. - Felix Floatzel

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1 answer

Answer 1

GsN5034 - IA 78,515 Independent Advisor

Hello, thank you for reaching out to Microsoft Q&A.

Microsoft has removed the option to Add phone number from both the Manage how you sign in to your account section and the Verify your identity page. This change was implemented a few months ago for security reasons. As a result, you can no longer add a phone number as a sign-in or verification option.

So, after this change, when redeeming reward points the verification Method is switched to your email address instead of your phone number. If you are still being asked to verify your identity using your phone number, please try another web browser or device, or use an incognito/private browsing window, and see if you can redeem the reward successfully.

If you are still having issues redeeming rewards, I recommend getting in touch with Microsoft Rewards support directly using the link below.

https://rewards.bing.com/support

Complete the form for Microsoft Rewards Support, and a member of the support team will contact you within 24 hours.

https://rewards.bing.com/support

• Complete the form below for Microsoft Rewards Support and a member of the support team will contact you within 24 hours.

Felix Floatzel 5 Reputation points

2026-07-10T18:40:16.32+00:00

I'll try it, thanks!
GsN5034 - IA 78,515 Reputation points Independent Advisor

2026-07-11T02:45:28.8633333+00:00

Hello,

If all is resolved, feel free to rate this thread. Otherwise, please let me know if there's anything else I can help you with.
Jaymes 0 Reputation points

2026-08-11T01:24:12.74+00:00

I dont understand why they would do this, what if i dont have the phone number anymore and they still continue to use it? Why would they even continue to use phone numbers in the first place if they removed the option to even use them?? very paradoxical and useless.
Ren 0 Reputation points

2026-10-04T23:25:37.9366667+00:00

I'm still having problems. I got into my Microsoft rewards account (the one with the points) and tried to buy a gift card. I have enough points, and it told me to verify via bing or phone number (Not email) I don't have access to bing, and when I try to use it using my phone number, it just says "Phone verification is currently not available." What am I doing wrong? I tried using incognito but that still doesnt work.