how to fix 715-123420: Our system has detected this request as unusual activity for your account. If you are confident this is in error, please contact support.

Question

Answer 1

Hello Olalekan Ogunsola,

Greetings! Thanks for raising this question in the Q&A forum.

The error 715-123420: "Our system has detected this request as unusual activity for your account" is not a configuration, quota, or RBAC problem on your side. This specific code is a well documented pattern on Azure AI Foundry right now. It indicates that your model deployment request is being intercepted and blocked at the platform level by Azure's Real-Time Fraud Protection (RTFP) system before the request ever reaches model provisioning. That is why it fails immediately, regardless of which model, SKU, or region you try, and why changing settings on your end does not clear it.

Since this is a subscription-level hold applied by an internal Microsoft system, it can only be lifted by Microsoft's Fraud Protection and Security team after a manual review. Here is how to get it resolved.

1. Do not keep retrying or deleting and recreating resources

Repeated attempts or deleting and recreating the Foundry resource will not clear the flag and can make the activity pattern look worse to the automated system. Leave the existing resource in place.

1. Confirm the pattern from your side

Check that the failure is consistent across every model and SKU you try, not just one, and that it happens both from the Azure Portal and from the CLI if you test it there:

az cognitiveservices account deployment create \
  --name <your-foundry-resource-name> \
  --resource-group <your-resource-group> \
  --deployment-name <deployment-name> \
  --model-name <model-name> \
  --model-version <model-version> \
  --model-format OpenAI \
  --sku-capacity 1 \
  --sku-name Standard

If the CLI returns the same 715-123420 code, that confirms the block is at the subscription level rather than a portal display issue.

1. Open a support ticket for review by the RTFP team

Go to Azure Portal then Help + support then Create a support request, and file it under the subscription that owns the affected Foundry or Azure OpenAI resource. In the description, include:

• The exact error text: 715-123420: An error occurred. Please reach out to support for additional assistance.
• Your Subscription ID
• The resource ID of the affected Foundry or Azure OpenAI account, for example /subscriptions/<subscription-id>/resourceGroups/<rg>/providers/Microsoft.CognitiveServices/accounts/<resource-name>
• Confirmation that the block occurs across models, SKUs, and regions
• A request to route the ticket for review and unblock by the Real-Time Fraud Protection (RTFP) / Fraud Protection and Security backend team

1. If you cannot open a paid support ticket

If your subscription does not have a support plan that allows a technical ticket, reply on this thread with your Azure OpenAI or Foundry resource ID only, do not share any keys or secrets, so a Microsoft moderator can route it for you.

1. Track the resolution

Once the ticket is filed, the backend review typically ends with your tenant being added to an allow list and confirmation that the block is removed. After you receive that confirmation, retry the deployment. No changes are usually needed on your side once the block is lifted.

If this answer helps you kindly accept the answer which will help others who have similar questions.

Best Regards,

Jerald Felix

Answer 2

Subscription ID: c2ce6db5-36c5-4230-965e-f7f4bd6436f1

Project resource ID¨/subscriptions/c2ce6db5-36c5-4230-965e-f7f4bd6436f1/resourceGroups/RnD/providers/Microsoft.CognitiveServices/accounts/stbopenairnd/projects/stbopenairnd