KB5100998 KB5101650 updates cause more problems

Question

KB5100998 KB5101650 updates cause more problems

B R 10

I use my computer every day, I run jobs all night. KB5100998 KB5101650 have rendered my input device unusable, interrupted last nights job, rebooted without my permission. I cannot get the input to work , it was working perfectly. If I had my preferences it would be update every 3 months, and when I choose to so I can prepare. Random haphazard WITHOUT WARNING updates and reboots cause irreparable harm . It needs to end, stop. Send an email indicating a reboot and updates i necessary, maybe place a warning on the screen, but email is better. Random hijacking at night is vandalism.

JUNIOR SIPILANYAMBE 115 Reputation points

2026-07-15T16:26:59.3+00:00

agree. Unexpected updates and forced restarts can interrupt important work and cause unnecessary downtime. Users should have more control over when updates and reboots occur.
CrazyKats 17,690 Reputation points Volunteer Moderator

2026-07-15T16:41:36.4033333+00:00

Hi B R,

Does your PC happen to be a Dell?

I saw an article that the KB5101650 is

causing issues with Dell PC's and that

update has been blocked. See if that KB

is listed in your Uninstall updates and remove it.
B R 10 Reputation points

2026-07-15T21:01:30.8+00:00

Thank you for your awesome fast response and feedback, mine is ASUS ROG motherboard and Intel I9 processor home built, all SSD. Not a Dell. but maybe we can learn some more as time goes on.
Neil D 33,820 Reputation points Volunteer Moderator

2026-07-15T21:19:43.8766667+00:00

@B R Do you have Windows 11 Pro edition installed. If so you should be able to gain more control over updates using the Group editor. Home edition does not have that control.
illajo 5 Reputation points

2026-07-16T21:01:28.48+00:00

I have the same problem. After those updates when I boot up to desktop my mouse can be moved around and I can click icons, search bar etc. but nothing happens, except if I open up something right away after login. I'm guessing the updates bork drivers or autostart things. I'm guessing bluetooth part of the updates royally screws something up because the last small icon that pops up in the bottom right corner is bluetooth icon.

I have a self built PC. MSI B650 mobo, Ryzen 7800X3D etc. If I boot up in safe mode and remove my display drivers and then remove those two updates I can run my pc normally for a while but then Windows Update forces those two in and I know that with the next boot I can't have nice things.

Windows 11 Home. This is the only update that has caused a recurring and really irritating problem for me.

I also happen to have a CBS.log file from running SFC /scannow. There is basically several lines of stuff about "Hashes for file member [l:41]'CBS\VisualAssist\VisualAssistActions.json' do not match."

followed by

[SR] Cannot repair member file [l:41]'CBS\VisualAssist\VisualAssistActions.json' of UserExperience-Desktop, version 10.0.26100.8737, arch amd64, nonSxS, pkt {l:8 b:31bf3856ad364e35} in the store, hash mismatch

and I have absolutely zero idea about any of that.
Kamilla 5 Reputation points

2026-07-17T15:10:03.0566667+00:00

I've had the update, but with a different problem. It leaved my laptop almost usless, it desapeared the taskbar and it's been in a loop of "undoing changes" when I restart it for the last 17 hours... but yesterday after the update was completed, it worked, more slow, but everything eas almost fine
B R 10 Reputation points

2026-07-17T15:28:29.3566667+00:00

I am sad to see that we are all having issues. Like most updates things seem to settle down after a few days, but getting there is difficult and time consuming, I lose a lot of work . I had to reinstall drivers and software for mine to work, but it does now. Controlled planned updates would be more helpful, Better warnings.
Desert Specialist 0 Reputation points

2026-07-18T01:31:37.82+00:00

I have an MSI MPG Z790 Edge and I am still freaking out. Built my whole desktop in 2023 and was worried it was something physical. Spent my whole day off seeing if there was any issue with everything. I ended up hard resetting it with a media usb. I forgot how I had to bring the driver for it when I first built it. It is still freezing within the first ten minutes. I turned off auto update. This is horrible. Is it because I upgrade my product key from my window 10 system?

2 answers

Your answer

JUNIOR SIPILANYAMBE 115 Reputation points

2026-07-15T16:26:59.3+00:00

agree. Unexpected updates and forced restarts can interrupt important work and cause unnecessary downtime. Users should have more control over when updates and reboots occur.
CrazyKats 17,690 Reputation points Volunteer Moderator

2026-07-15T16:41:36.4033333+00:00

Hi B R,

Does your PC happen to be a Dell?

I saw an article that the KB5101650 is

causing issues with Dell PC's and that

update has been blocked. See if that KB

is listed in your Uninstall updates and remove it.
B R 10 Reputation points

2026-07-15T21:01:30.8+00:00

Thank you for your awesome fast response and feedback, mine is ASUS ROG motherboard and Intel I9 processor home built, all SSD. Not a Dell. but maybe we can learn some more as time goes on.
Neil D 33,820 Reputation points Volunteer Moderator

2026-07-15T21:19:43.8766667+00:00

@B R Do you have Windows 11 Pro edition installed. If so you should be able to gain more control over updates using the Group editor. Home edition does not have that control.
illajo 5 Reputation points

2026-07-16T21:01:28.48+00:00

I have the same problem. After those updates when I boot up to desktop my mouse can be moved around and I can click icons, search bar etc. but nothing happens, except if I open up something right away after login. I'm guessing the updates bork drivers or autostart things. I'm guessing bluetooth part of the updates royally screws something up because the last small icon that pops up in the bottom right corner is bluetooth icon.

I have a self built PC. MSI B650 mobo, Ryzen 7800X3D etc. If I boot up in safe mode and remove my display drivers and then remove those two updates I can run my pc normally for a while but then Windows Update forces those two in and I know that with the next boot I can't have nice things.

Windows 11 Home. This is the only update that has caused a recurring and really irritating problem for me.

I also happen to have a CBS.log file from running SFC /scannow. There is basically several lines of stuff about "Hashes for file member [l:41]'CBS\VisualAssist\VisualAssistActions.json' do not match."

followed by

[SR] Cannot repair member file [l:41]'CBS\VisualAssist\VisualAssistActions.json' of UserExperience-Desktop, version 10.0.26100.8737, arch amd64, nonSxS, pkt {l:8 b:31bf3856ad364e35} in the store, hash mismatch

and I have absolutely zero idea about any of that.
Kamilla 5 Reputation points

2026-07-17T15:10:03.0566667+00:00

I've had the update, but with a different problem. It leaved my laptop almost usless, it desapeared the taskbar and it's been in a loop of "undoing changes" when I restart it for the last 17 hours... but yesterday after the update was completed, it worked, more slow, but everything eas almost fine
B R 10 Reputation points

2026-07-17T15:28:29.3566667+00:00

I am sad to see that we are all having issues. Like most updates things seem to settle down after a few days, but getting there is difficult and time consuming, I lose a lot of work . I had to reinstall drivers and software for mine to work, but it does now. Controlled planned updates would be more helpful, Better warnings.
Desert Specialist 0 Reputation points

2026-07-18T01:31:37.82+00:00

I have an MSI MPG Z790 Edge and I am still freaking out. Built my whole desktop in 2023 and was worried it was something physical. Spent my whole day off seeing if there was any issue with everything. I ended up hard resetting it with a media usb. I forgot how I had to bring the driver for it when I first built it. It is still freezing within the first ten minutes. I turned off auto update. This is horrible. Is it because I upgrade my product key from my window 10 system?

Answer 1

CrazyKats 17,690 Volunteer Moderator

Hi,

To those having an issue double check if you

have an Optional Update in Windows Update.

There was a new .xxxx build that was supposed to

fix issues with the KB5101650.

0 comments

Answer 2

I experienced a repeatable issue while installing KB5101650 on Windows 11. The update consistently froze at around 70%. The mouse could still move, but Windows became unresponsive.

To investigate, I correlated the freeze times with Windows Update activity in Reliability Monitor and Event Viewer. I then collected dump files from:

C:\Windows\LiveKernelReports\ResourceTimeout\

I analyzed the dumps in WinDbg by reviewing the blocked threads, call stacks, synchronization objects, current processes, and loaded file-system filter drivers.

The dump analysis indicated that threads involved in servicing and file-system operations were repeatedly waiting for resources while Windows was creating, modifying, or deleting files. The system appeared to enter a deadlock-like or indefinite wait loop: one operation was waiting for a resource that could not be released because other dependent file-system operations were also blocked.

This explains why the computer did not immediately crash. Some parts of the system, such as mouse movement, were still functioning, while the servicing and file-system paths remained stuck in the wait loop.

Because the blocked activity involved NTFS file operations and resource accounting, I checked features that interact directly with NTFS. I found that NTFS Disk Quota was enabled on the C: drive.

I then performed a controlled comparison:

With Disk Quota enabled, KB5101650 repeatedly froze during installation.

I temporarily disabled Disk Quota on the C: drive.

I installed KB5101650 again.

The update completed successfully, and Windows restarted normally.

I re-enabled Disk Quota afterward, and the system remained stable.

The workaround in my case was:

Temporarily disable NTFS Disk Quota → install KB5101650 → restart Windows → enable Disk Quota again.

The dump did not conclusively prove the exact internal root cause, but it strongly suggested that the update triggered file-system resource contention that led to an indefinite wait or deadlock-like loop. The enabled/disabled Disk Quota comparison was reproducible on my machine.

illajo 5 Reputation points

2026-07-23T13:17:23.88+00:00

Thanks for this. I'll try it probably tomorrow after work.

My current workaround has been rebooting in safe mode -> uninstalling GPU drivers -> rebooting normally -> uninstalling the troublesome patches and disabling Windows Update for the rest of the month and then reinstalling GPU drivers. Not a real fix but a temporary workaround. I need my computer daily for work and I'm a gamer also so there's that so can't have drivers missing due to a botched update.
WASAN.P 0 Reputation points

2026-07-23T18:29:34.42+00:00

Your case may be different from mine, especially since removing the GPU driver changes the behavior. However, I would not assume that the GPU or Bluetooth driver is definitely the root cause yet.

If the system freezes again, creating a memory dump during the freeze and analyzing it in WinDbg would provide much stronger evidence.

To get memory dump you have to enable the standard manual crash shortcut for a USB keyboard, open Registry Editor as Administrator and go to:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\kbdhid\Parameters

Create a DWORD (32-bit) value named:

CrashOnCtrlScroll

Set its value to:

1

Then restart Windows. When the system freezes, hold the right Ctrl key and press Scroll Lock twice. Windows should intentionally trigger a blue screen and create a memory dump. The resulting crash will normally appear as MANUALLY_INITIATED_CRASH, which is expected because the crash was triggered manually for diagnostic purposes.

If you use a PS/2 keyboard, the same value may also need to be created under:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\i8042prt\Parameters

Before testing, make sure Windows is configured to create a complete or kernel memory dump and that the page file on the system drive is enabled.

If you are unfamiliar with WinDbg, an AI assistant such as ChatGPT can guide you through configuring the shortcut, locating the dump, opening it, running the basic commands, and interpreting the text output.

I would avoid uploading the complete dump file to a public service because it may contain sensitive information. Sharing selected text output, such as !analyze -v, relevant call stacks, and lock information, is safer.