Nonprofit Hub validation

Question

Nonprofit Hub validation

CaitlinBaker-9153 0

Hi!

I am an Operations Manager for a small INGO, and am having trouble with getting my organisation validated for the nonprofit hub.

We have submitted the required official documentation for local regulator confirming we are a registered non-profit and the charitable objectives.

We have been declined as Microsoft required more documentation to clarify the organisation's activities and eligibility. I have not been able to submit a support ticket through their AI assistance as it gives me an error message each time.
I need help with getting my organisation validated. We have charity licenses already through Microsoft, therefore I am lost as to why we have not been granted nonprofit status.

Please can anyone provide guidance on if your organisation (UK based INGO) has got through verification and what documentation was supplied to verify your mission aligns with their 'mission eligibility'.

Many thanks

Afrinspire Ian Sanderson 0 Reputation points

2026-08-02T20:32:45.3466667+00:00

I am in a cyclical process with a Microsoft Review team which does not understand UK charities. I've reached the conclusion that I am not dealing with a human. I was a recognised non-profit for many years but I'm now being declined, not because anything has changed on my side but Microsoft has become brain-dead. I need a human who understands UK charities.
Afrinspire Ian Sanderson 0 Reputation points

2026-08-02T20:33:36.0566667+00:00

It's a disgrace how I am being treated.

2 answers

Your answer

Afrinspire Ian Sanderson 0 Reputation points

2026-08-02T20:32:45.3466667+00:00

I am in a cyclical process with a Microsoft Review team which does not understand UK charities. I've reached the conclusion that I am not dealing with a human. I was a recognised non-profit for many years but I'm now being declined, not because anything has changed on my side but Microsoft has become brain-dead. I need a human who understands UK charities.
Afrinspire Ian Sanderson 0 Reputation points

2026-08-02T20:33:36.0566667+00:00

It's a disgrace how I am being treated.

Answer 1

Tamara-Hu 17,950 Microsoft External Staff Moderator

Thanks for your confirmation.

Since you were able to successfully create an onmicrosoft.com account, this is likely the Global Administrator account for your Microsoft 365 business tenant. I recommend signing in with that account and attempting to access the Microsoft 365 Admin Center.

Once signed in, please create a support request by following the instructions in the Microsoft Learn article below: Get support - Microsoft 365 admin | Microsoft Learn

Please let me know whether you're able to access the Admin Center and successfully submit the support request. If you encounter any errors during the process, feel free to share a screenshot or the exact error message, and I'll do my best to assist further.

CaitlinBaker-9153 0 Reputation points

2026-07-20T12:46:37.2466667+00:00

Thank you for the direction to the admin center support request area.

I have been successful in submitting a support request through there and will await a response.

Many thanks.
Tamara-Hu 17,950 Reputation points Microsoft External Staff Moderator

2026-07-20T13:01:35.6666667+00:00

Thank you for your confirmation.

If you think my answer is helpful, you can click "Yes" to upvote this answer. This will help users with similar problem find solution to their issue more easily. Your contribution is much appreciated!

If you have any updates or further questions, feel free to tag me in your reply so I can assist you more directly. Or you can create another thread if you encounter any new issue. We'll be happy to assist!

Thank you and I wish you a successful day!

Answer 2

Tamara-Hu 17,950 Microsoft External Staff Moderator

Hello @Caitlin Baker,

Thank you for providing those details.

Please understand that as a fellow community member and forum moderator, I don't have access to your nonprofit validation records and cannot verify the specific reason why the validation was declined.

Since you mentioned that you're unable to submit a support request because the site redirects you to the AI assistant, could you please try the following:

Go to the Microsoft Nonprofit Contact Us page.
Under "Hi there. How can we help?", enter a brief description of your issue. For example:

User's image

When the AI chat appears, type: "I need to submit a support ticket to a human agent."

User's image

A support request form should then appear, allowing you to submit your case to the nonprofit support team for review.

Could you let us know whether you're able to submit a support request using this method?

The nonprofit support team is the best group to review your organization's documentation, explain any additional eligibility requirements, and advise what further information may be needed to complete the validation process.

I look forward to your update.

Best Regards,

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

CaitlinBaker-9153 0 Reputation points

2026-07-16T12:54:16.1633333+00:00

Hi Tamara-Hu,

Thank you for your response.

Unfortunately, when I try to submit a support request on the AI chat, each time I get an error message stating to try again. I have been trying for the past week and get the same error message each time.
I have cleared my cache and cookies, and tried different browsers, yet the error persists.

I understand that the nonprofit is best supported to assist, but I cannot contact them through the only method provided.

Many thanks.
Tamara-Hu 17,950 Reputation points Microsoft External Staff Moderator

2026-07-16T14:21:50.66+00:00
Thank you for your confirmation, @CaitlinBaker-9153.

To help me better understand your situation and provide the most accurate guidance, could you please share the following information?

Did you previously have a business account that was used to verify nonprofit eligibility?

Were you able to successfully create an .onmicrosoft.com account?

Where did you submit your nonprofit eligibility verification? Was it through the Microsoft Nonprofit Signup Portal?

If you already have a business account, could you try signing in with a Global Administrator account through the Microsoft Nonprofit Getting Started page and then submit the support request again?

I look forward to your response and will be happy to assist further once I have this information.
Tamara-Hu 17,950 Reputation points Microsoft External Staff Moderator

2026-07-17T13:40:28.5+00:00

Hi @Caitlin Baker,

May I ask if you have any update regarding this issue?

I'm looking forward to your response.
CaitlinBaker-9153 0 Reputation points

2026-07-17T14:24:30.73+00:00
Hi Tamara-Hi

To answer your questions:

Our IT providers submitted our nonprofit status to get the nonprofit business licenses.

Yes. I have successfuly created an onmicrosoft.com account.

Yes, it was submitted through the portal..

I have tried submitting again and get the same error message. I asked the AI chat for reasons why this could be, and it stated that I am seeing the error because our validation has been declined.

Many thanks.