Operation failed with error 0x0000007c, Installing Network Shared Printer.

Kaizar Lehri 21 Reputation points

Local Client unable to install Follow me printer. The client gets prompted "Do you trust this printer?", but once you select "Install Driver", I get a dialogue box "Windows cannot connect to the printer, operation failed with error 0x0000007c".

Windows Server Printing
Windows Server Printing
Windows Server: A family of Microsoft server operating systems that support enterprise-level management, data storage, applications, and communications.Printing: Printer centralized deployment and management, scan and fax resources management, and document services
533 questions
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16 answers

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  1. JR 21 Reputation points

    I was having the same problem and found the fix on another site. on Windows 10, look for update KB5006670 and remove it. After rebooting, shared printers on the network can be added again.


    4 people found this answer helpful.

  2. zimmi 21 Reputation points

    this work for me EPSON L360,
    maybe u can try this fellas..

    1. open run dialog (windows + R)
    2. type this (printui.exe /s /t2)
    3. when print server properties open klik add
    4. next
    5. choose u'r system x64 or x86
    6. choose u'r printer (example epson) and choose type u'r printer
    7. next and finish
    4 people found this answer helpful.

  3. Сергей Москалев 11 Reputation points

    for Windows 10 2004, 20H2, 21H1 и 21H2
    create file print.reg (name random)
    print to file:

    Windows Registry Editor Version 5.00

    for Windows 10 1909
    create file print.reg (name random)
    print to file:

    Windows Registry Editor Version 5.00

    use file
    reboot system
    good to all =)

    2 people found this answer helpful.

  4. Limitless Technology 37,526 Reputation points

    Hi there,

    First you have to check that both a 32- and a 64-bit driver versions are installed on the print server , if so delete one .If not try the below steps

    To fix this problem, you need to delete the corrupted registry key of the print driver on a print server to which the shared printer is directly connected.

    Open the Registry Editor (regedit.exe).
    Go to the registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Print\Printers\ and expand the branch with the printer name
    In the registry key of the printer which is facing with the problem, delete BIDI key in CopyFiles section

    Restart the print spooler service
    net stop spooler
    net start spooler

    After removing the BIDI registry key on the server side, try to connect the shared printer again

    --If the reply is helpful, please Upvote and Accept it as an answer--

  5. Jonny Snell 1 Reputation point

    I have the same problem as KaizarLehri-2109, but your ansver is for the printserver and there is no problem at my printserver. The printer is OK at my printserver and as well as my laptop connected via WiFi. My PC and printserver are connected via ethernet cable. I have recently rebuild my pc with latest win10 and after that I get the problem. Before rebuild I had no problem with the network shared printer. Maybe some wrong with the new Win10?