The email account of my child seems to be blocked

David K 5 Reputation points
2026-07-16T22:08:59.69+00:00

Hi,

When i want to connect to the mail box of my child , there is an error message.

What ever the way, by using his password, or by using my backup mail where i receive a code, there is a error message.

I just bought a new computer, i cannot add his account also, where as i did it for other people in the family.

His address is [Removed PII]@outlook.fr

My email address to contact me, is  [Removed PII]@yahoo.fr

thanks

David

Outlook | Web | Outlook.com | Account management, security, and privacy
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  1. Jeronimo Fuerte 44,565 Reputation points Independent Advisor
    2026-07-17T00:27:11.81+00:00

    Sorry to hear that you're experiencing this issue. If the message says that your account has been blocked, please complete the account reinstatement form to request that it be unblocked:

    https://www.microsoft.com/digitalsafety/account-reinstatement

    If the error message says something different, please share a screenshot of the message (making sure to hide or remove any personal information).

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