URGENT: Nintendo verification e-mails are not being received

Question

URGENT: Nintendo verification e-mails are not being received

Patrick Keighley 0

My Nintendo switch is sending an email verification to this email but it is not being received.

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Answer 1

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Answer 2

Victor1-V 13,040 Microsoft External Staff Moderator

Hello Patrick Keighley,

I understand that the Nintendo verification message is not reaching your Outlook.com mailbox. Please note that this is a user-to-user forum, so contributors cannot access mail-delivery records or resend the verification message.

In Outlook.com, check Junk Email, Deleted Items, and Other, then search for Nintendo and no-reply at accounts.nintendo.com.
Select Settings > Mail > Junk email. Confirm that accounts.nintendo.com is not under Blocked senders and domains. Under Safe senders and domains, select Add safe sender, enter no-reply at accounts.nintendo.com, and save the change. See Safe Senders in Outlook.com
Select Settings > Mail > Rules and temporarily disable any rule that deletes or moves Nintendo messages.
Confirm that the correct email address is registered with the Nintendo Account. Then select Haven’t received the email? on the Nintendo Switch verification screen to request a new message.

Nintendo recommends allowing up to 30 minutes, checking Junk Email, allowing @accounts.nintendo.com, and requesting a new code. If the message still does not arrive, contact Nintendo Support so the sending status can be checked. Nintendo verification email troubleshooting.

Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it. Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support related to technology.

I hope these steps help you receive the verification message.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Victor1-V 13,040 Reputation points Microsoft External Staff Moderator

2026-07-21T13:52:30.9033333+00:00

I hope you are doing well, Patrick!

I'm following up to check if you've had a chance to look over my reply.

Please feel free let me know if you need any further assistance. I look forward to hearing back from you.
Patrick Keighley 0 Reputation points

2026-08-10T20:05:47.61+00:00

Hi Victor, No I'm still not receiving any emails. Is it possible to switch the email I have on file? It does not work from a web browser on a PC either.
Stefan Blom 353.9K Reputation points MVP Volunteer Moderator

2026-08-10T20:14:20.9833333+00:00

Is it possible to switch the email I have on file?

Check with Nintendo support.
Patrick Keighley 0 Reputation points

2026-08-10T20:21:29.3933333+00:00

Apologies, wrong support page. Do you have any other reasoning I would not be receiving the email? The email is not blocked and I receive other emails regularly.
Victor1-V 13,040 Reputation points Microsoft External Staff Moderator

2026-08-11T10:37:56.8+00:00

Hi Patrick,

Since other emails arrive normally and the Nintendo address is not blocked, this appears limited to Nintendo’s verification messages rather than the browser or general Outlook.com delivery.

If Use another method to verify your identity appears, select it and use the registered phone number. Otherwise, Nintendo Support would need to help change the registered address or check the verification request.

Unfortunately, this is a user-to-user forum, so fellow users here cannot inspect Nintendo’s sending records or modify the email registered with the Nintendo Account.

I hope Nintendo Support can help restore access promptly.