Outlook and Windows keep trying to authenticate the old account

Question

My Windows profile is still linked to an old Microsoft account that I no longer use. My Microsoft 365 subscription is under my current gmail account. Outlook and Windows keep trying to authenticate the old account.

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Moved from: Microsoft 365 and Office | Subscription, account, billing | For home | Other

Answer 1

Hi juan brooks,

In addition to Hornblower’s steps, Windows may still have saved credentials for the old account.

• Close Outlook.
• Search Windows for Credential Manager.
• Open Windows Credentials and review entries associated with the old email address, Outlook, or Office.
• Remove only the entries clearly belonging to the old account, then restart the computer and sign in with the current account.

Credential Manager allows saved sign-in credentials to be viewed and removed. Credential Manager in Window . Please avoid removing credentials if you are unsure which account they belong to.

Thank you for your understanding.

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Answer 2

@juan brooks said

Outlook and Windows keep trying to authenticate the old account.

This is two different processes:

1 -- Change your Windows Microsoft Account
https://learn.microsoft.com/en-us/answers/questions/5599442/how-i-change-my-system-microsoft-account-to-other

2 -- Change your Outlook email account

Add the new email account
https://support.microsoft.com/en-us/outlook/getstarted/add-an-email-account-to-outlook-for-windows

Remove the old email account [Classic Outlook]
https://support.microsoft.com/en-us/outlook/remove-or-delete-an-email-account-from-classic-outlook-for-windows

Remove the old email account [New Outlook for Windows]

• File -> Account info -> Accounts -> Your accounts
• Click the [Manage] button next to the account
• Click the [Remoe] button at the bottom of the screen