question

quaywe avatar image
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quaywe asked LimitlessTechnology-2700 answered

Family Safety (on Android) activates phone lock screen when activating certain (permitted) apps

I have Family Safety installed on my daughters Android phone. When she opens some apps, namely Calm and Libby, Family Safety automatically kicks her out of her phone and brings her back to the Lock Screen. This only happens with these two apps (that I can tell) and I don't have any settings in place that would block these apps. In fact, the only app restrictions in place are setting the age limit to 13yrs or under, which wouldn't (shouldn't) impact this as both apps are rated Age 3+.

Also note, I'm using Microsoft Launcher with this, however this still happens when I flip to another Launcher.

No other device/parental controls in use.

Any ideas? Anyone else seen this happening?

Note tags below don't let me tag Family Safety so have just selected Win 10 security.

windows-10-security
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1 Answer

LimitlessTechnology-2700 avatar image
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LimitlessTechnology-2700 answered

Hi there,

I suppose their might be any contrast with the Apps that you have specified , like apps with same name which might be in different application . Can you try the below steps and see if they are helpful

Using a web browser, visit family.microsoft.com. Sign into your Family Safety account.

Find your family member and click More options > Screen time > Apps and games.

Select the app or game you are limiting.

Scroll down to Block related websites and check the box next to the website you would like to limit.



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