Not Able to login - Need help to stop my monthly billing

Question

Hi - I am getting this email on my personal email PII removed - Need help to stop this billing as I am not using it. I am open to closing my Azure account if needed.

Email Details that I am receiving each month:

Your statement is ready for review. Sign in to view it. If you’ve already paid, disregard this email.

If paying by credit card, we'll automatically charge the card we have on file within two days of the billing date.

Your statement is ready for review. Sign in to view it. If you’ve already paid, disregard this email.

If paying by credit card, we'll automatically charge the card we have on file within two days of the billing date.

Invoice number: PII removed

Amount: $12.00 USD

Billing period: July 17, 2026 - July 17, 2026

Billing date: July 18, 2026

Due date: July 18, 2026

Answer 1

Hi @Raja Chattopadhyay Based on what you shared, you’re receiving monthly billing emails (for example: “Your statement is ready for review… Amount: $12.00 USD”), and you mentioned you can’t log in to stop the billing and aren’t using Azure.

What to do next:

1. Try to confirm where the charge is coming from
   • In the Azure portal, go to Cost Management + Billing → Cost analysis to see what service(s) are generating the charge and whether usage stops after cancellation.
   • Even if you deleted resources, some charges can still come from things like recurring charges or billing cycle timing.
2. If you canceled the subscription but charges continue
   • Azure can issue final charges after cancellation; Azure closes the billing cycle within up to 72 hours (around 3 calendar days) and then you may receive a final invoice for the usage in that period.
   • Also, double-check for recurring charges, such as:
   • Azure Support plan: if you have an active support plan, you can be billed for the rest of the month. The guidance is to cancel/turn off renewal as the Billing Owner:
     • Go to Cost Management + Billing
     • Select a scope under Billing scope
     • Under Products + Services, go to Recurring charges
     • Use … (ellipsis) → Turn off auto-renewal
3. If you can’t log in / can’t access the portal to cancel

On the Microsoft Q&A Community forum we typically do not have access to your billing information or the ability to process refunds, as there is a dedicated support team for billing inquiries and issues. We kindly request you to create a support request with the billing team for further assistance. They will contact you via email or call to resolve it.

Azure Billing support request link: create a support request.

1.From the resource menu, in the Help section, select Support + Troubleshooting. In the Support + Troubleshooting pane on the right, type "Billing" in the search box, select Billing, and then click Next.

2.Select the subscription and click Next. You will be presented with some suggestions to resolve your issue. If none of these apply, please follow the steps below.

3.Scroll down and you will find an option to Contact Support. From there, select Create a support request.

4.Enter the problem description (Issue type - Billing, Subscription, Summary - Billing, Problem type - Assistance with Bill, Problem subtype - Help with a billing discrepancy)

5.If the solutions appear again, click on 'Return to support request'. Click Next, and you will then be able to create the billing support ticket.

If you have further questions regarding this answer, feel free to click "Comment". If you find the answer helpful, please click "upvote" and accept it. This helps the community by allowing others with similar queries to easily find the solution.

Answer 2

First confirm which identity owns the billing account. If the Gmail address has both personal and work/school identities, try each in a private browser window; only the identity with billing permissions will show the invoice and subscription.

After access is restored, open the Azure portal, go to Cost Management + Billing > Subscriptions, select the subscription, stop or delete resources you no longer need, and choose Cancel. Cancellation stops new Azure usage charges, but a final invoice can still arrive for usage already incurred. If the charge is for a separate support plan or Marketplace/SaaS purchase, cancel that item too because it might not end with the Azure subscription.

If you cannot recover the owning account, use Microsoft’s sign-in recovery process and contact Azure Billing Support. Provide the invoice number privately; do not post card details, verification codes, or identity documents here. Q&A users cannot access or cancel your account.