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Artifact Signing identity validation stuck in In Progress for 8 days. Unable to create support ticket due to AI support flow. Identity Validation ID: 97c78075-ef2a-4e1f-b608-65d59c5e3834. There's a "Please complete your email verification" message at the top of the Identity Validation dialog, but I never received the email, plus I can't find it in my spam folder. Thanks for your help
A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)
Identity Validation ID: 97c78075-ef2a-4e1f-b608-65d59c5e3834
The portal still shows status In Progress. When I try to delete it I get “Deletion of Identity validation request failed”.
I was previously instructed to delete this request and create a new one, but the delete is blocked because of the In Progress status.
Please clear / force-delete this stuck identity validation so I can submit a new one.
Thank you.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 74%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJM%3C/text%3E%3C/svg%3E)
Hello @Louis S. Berman,
Greetings,
We are following up to check if the issue with Identity Validation still persists. Kindly do let us know we will check further.
Hello @Louis S. Berman,
Greetings,
We are following up to check if the issue with Identity Validation still persists. Kindly do let us know we will check further.
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How about now? Try again if it let's you delete the request. Also, please check firewall settings or mail server settings - the email was sent and if you didn't receive then try an email address that can receive emails with links.