How do I get into my account

Debbie Burt 5 Reputation points
2026-07-20T16:30:43.5966667+00:00

The Microsoft 365 Family I have been paying 129.99 Not able to use our account

Microsoft 365 and Office | Other
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  1. Xavier-D 11,600 Reputation points Microsoft External Staff Moderator
    2026-07-30T08:12:35.14+00:00

    Hello Debbie Burt

    I'm sorry you're having trouble accessing the Microsoft 365 Family account you've been paying for.

    To better understand what's happening, could you let us know:

    • What happens when you try to sign in? Do you receive an error message, and if so, what does it say?
    • Are you unable to sign in to the Microsoft account itself, or can you sign in but cannot use the Microsoft 365 apps?
    • Do you know which email address is associated with the Microsoft 365 Family subscription?
    • Are you the subscription owner, or are you using the subscription as a family member invited by the owner?
    • Have you recently changed your password, email address, phone number, or payment method?

    In the meantime, please try signing in at https://account.microsoft.com/services using the account you believe is linked to the subscription. If the subscription appears there, check whether it is active and whether the Microsoft 365 apps show that same account under File > Account.

    We look forward to your reply.

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  2. Debbie Burt 5 Reputation points
    2026-07-20T16:33:40.1533333+00:00

    Can not get into our account Microsoft 365 family

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