Microsoft account hacked - email and security information changed

Question

Microsoft account hacked - email and security information changed

Fuad Qweider 5

Hello Microsoft Support,

My Microsoft account was hacked about 3 days ago.

My original account email was:

[Moderator note: Removed PII]@gmail.com

Another email I used with this account is:

[Moderator note: Removed PII]@gmail.com

The attacker changed my account information without my permission. I received official Microsoft security emails showing that:

My primary alias was changed.
New security information was added.
My old security information was removed.

The unauthorized email added by the attacker is:

[Moderator note: Removed PII]@helovies.com

I tried the automated recovery form, but it was rejected because I could not provide enough information.

I am the original owner of this account and I have screenshots of Microsoft's security emails proving these unauthorized changes.

Please help me recover my account through a manual review.

Thank you.

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1 answer

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Answer 1

Winnie-B 9,930 Microsoft External Staff Moderator

Hello Fuad Qweider

Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.

I’m sorry you’re dealing with this. I understand how concerning it is to receive Microsoft security notifications showing that your primary alias and security information were changed without your authorization.

To help narrow this down, could you confirm:

Are you still signed in to the affected Microsoft account anywhere, such as Outlook, OneDrive, Microsoft Store, or another browser/device?

If you are still signed in somewhere, please do not sign out. An existing signed-in session may be the only remaining way to review or secure the account.

Since the automated recovery form was already rejected, only submit it again if you can provide new or more accurate information that was not included previously. Repeating the same information typically does not change the result. You can see this official guide to help you fill out the form more accurately: Help with the Microsoft account recovery form - Microsoft Support

Also, please follow Microsoft’s official guidance for a hacked or compromised account: How to recover a hacked or compromised Microsoft account - Microsoft Support

Please kindly note that this is a public user-to-user forum, I do not have the ability, tools to unblock, recover accounts or bypass security. Only Microsoft’s official recovery process can restore access.

Fuad Qweider 5 Reputation points

2026-07-21T00:25:38.43+00:00

Thank you for your reply.

I am still signed in only to the Microsoft Store on one of my devices. I am not signed in to Outlook, OneDrive, or any browser. The attacker changed my primary alias and security information, and I no longer have access to the account. Please let me know if my Microsoft Store sign-in can be used to help recover or verify ownership of my account.
Winnie-B 9,930 Reputation points Microsoft External Staff Moderator

2026-07-21T07:51:53.0733333+00:00
Hi Fuad Qweider

Thank you for the update. Microsoft Store sign-in cannot be used by forum contributors to verify account ownership or restore access to a Microsoft account. Account recovery decisions are handled exclusively through Microsoft's official recovery process.

Since the recovery form was previously rejected, I recommend reviewing Microsoft's guidance and submitting a new recovery request with any additional ownership information that was not included in previous submissions.

You can reach out directly to Microsoft Support team for further assistance:

Go to Contact Us - Microsoft Support

Select the product or service you're having issue with.

Click Get Home Support

Type a brief description of your issue in the search box.

Click Get Help and select Contact Support below.

Go to the Products and services tab and choose the appropriate product.

On the Category tab, choose the appropriate category or an alternative option.

Go to Confirm.

Look for and select "Chat with a support agent in your web browser" (during business hours) if available. Explain your situation clearly.

Unfortunately, as this is a public user-to-user forum, I cannot verify ownership, bypass account security requirements, or manually restore account access.

I truly appreciate your understanding!
Fuad Qweider 5 Reputation points

2026-07-24T17:15:33.27+00:00

Hello, I submitted a request to contact a support agent two days ago, but I have not received any response yet. Could you please check the status of my request and help me with my hacked Microsoft account recovery?
Winnie-B 9,930 Reputation points Microsoft External Staff Moderator

2026-07-26T03:22:48.6666667+00:00

Hi Fuad Qweider

Thank you for the update.

Unfortunately, as this is a public user-to-user forum, we do not have access to Microsoft Support systems and cannot check the status of support requests or account recovery cases.

Since your account has been compromised and the recovery form has already been submitted, I recommend continuing to work through Microsoft's official account recovery and support channels. If you have not received a response, you may try submitting a new support request through the Microsoft Account support page and ensure you monitor any email addresses you provided during the request process.

Please note that forum contributors cannot verify account ownership, review recovery requests, or manually restore access to Microsoft accounts.

Thank you for your understanding. I hope your case can be resolved through the official recovery process soon.