Error installing Office 2013 1705-4

Question

Error installing Office 2013 1705-4

Hugo Alvarez 40

I tried with Admin to install Office 2013 Pro Plus Retail on Windows 11, using the link provided here.

https://learn.microsoft.com/en-us/answers/questions/5040795/office-2013-professional-plus-download-links

I receive the attached error. 1705-4

I uninstalled a previous version of Office 2013, and try the setup provided. I edited regedit to remove remaining Office entries, removed remaining office folders and even I ran an script called OfficeScruber, but I still receive the 1705-4 error.

I have a key of Office 2013 Pro Plus retail and I wasn't able to use it in this new PC.

Tks in advance for any help.

Rds,

Hugo

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Answer 1

Kai-H 23,815 Microsoft External Staff Moderator

Hi, Hugo Alvarez

Error 1705-4 is not well documented, but since Office was already thoroughly removed, the failure is more likely related to the old Click-to-Run downloader, network filtering, or the license and installer not matching. Office 2013 also ended support on April 11, 2023, so installation on Windows 11 is no longer guaranteed.

Here are some suggestions you can try:

Press Windows key + R, enter services.msc, then find Microsoft Office Click-to-Run Service. Set Startup type to Automatic, select Start, and restart the PC.

Temporarily disconnect any VPN or proxy, pause third-party antivirus protection, and try a different network. Then run the installer as administrator. These can block the files that Click-to-Run downloads.

Instead of the old direct link, use the official Office 2013 Deployment Tool to download the installation files first, then install from that local source. This avoids relying on the small web installer.

Confirm that the key is specifically for ProPlusRetail, not a Professional Plus volume-license edition. A volume key requires its matching volume installer and will not activate the retail build.

Avoid making further registry changes, as that can leave Windows Installer in a worse state.

Thank you for your patience in reading, I hope this information has been helpful to you.

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Kai-H 23,815 Reputation points Microsoft External Staff Moderator

2026-07-22T06:42:51.07+00:00

Hi, Hugo Alvarez

It has been a while and I am writing to see how things are going with this issue.

Have you had a chance to check the replies provided?

Any update would be appreciated.
Hugo Alvarez 40 Reputation points

2026-07-22T18:57:44.65+00:00

Hi, Kai-H,

I tried it but when I ran Setup, I get what it looks like a CMD window, and that's it, not even the advice to authorize the changes.

Tks,

Hugo
Kai-H 23,815 Reputation points Microsoft External Staff Moderator

2026-07-23T06:16:36.2466667+00:00

Hi, Hugo Alvarez

That behavior is expected if you opened setup.exe directly. It appears to be the Office Deployment Tool, which has no normal installation window and must be started from an Administrator Command Prompt with an XML configuration file.

Place setup.exe and the provided configuration.xml file in the same folder. Then open that folder, select the address bar, type cmd, and press Enter. In the Command Prompt window, run:

setup.exe /download configuration.xml

After the download finishes, run:

setup.exe /configure configuration.xml

If the XML file has a different name, replace configuration.xml with its exact filename. Running setup by double-selecting it only causes the black window to flash and close because no command or configuration was supplied.

However, also check that the XML and installer are specifically intended for Office 2013 Professional Plus Retail. A configuration made for Microsoft 365 or another Office edition will not match an Office 2013 retail key. Avoid changing more registry entries until the installer edition and license type have been verified.
Hugo Alvarez 40 Reputation points

2026-07-24T14:37:03.9333333+00:00
Hi, Kai-H

My product key is for Office 2013 Professional Plus Retail, and I am using x64. You sent me a link, for x86 and the XML includes this <!-- <Add SourcePath="\Server\Share" OfficeClientEdition="32" >

<Product ID="**O365ProPlusRetail**">

Should I change as <!-- <Add SourcePath="\Server\Share" OfficeClientEdition="64" >

<Product ID="**ProPlusRetail"**> ?

I think I need a different Deployment tool link. Could you please send it, because I tried but I couldn't find it.

Tks,

Hugo
Kai-H 23,815 Reputation points Microsoft External Staff Moderator

2026-07-26T06:59:22.14+00:00
Hi, Hugo Alvarez

The newer Deployment Tool and the O365ProPlusRetail sample were not appropriate for your Office 2013 Professional Plus retail license.

Use the separate Office 2013 Deployment Tool for Click-to-Run. Although its downloaded filename contains x86, that refers to the deployment tool itself, not the Office edition it installs. The tool supports choosing 32-bit or 64-bit Office through the XML.

For 64-bit Office 2013 Professional Plus Retail, save this as configuration.xml:

<Configuration> <Add OfficeClientEdition="64"> <Product ID="ProPlusRetail"> <Language ID="en-us" /> </Product> </Add> <Display Level="Full" AcceptEULA="TRUE" /> </Configuration>

Yes, ProPlusRetail is the correct product ID, not O365ProPlusRetail. Also, do not include , since those marks disable the enclosed XML. You can omit SourcePath unless you already downloaded Office to a specific folder or network share. The available Office 2013 Professional Plus download information also identifies ProPlusRetail as the retail release.
Hugo Alvarez 40 Reputation points

2026-07-28T15:33:43.41+00:00

Hi Kai-H,

I followed all the steps and I got the error 1715-4. I am sure there is something we need to remove from my PC, folder, registry, . . . I don't know.Captura de pantalla 2026-07-28 122853.png
Hugo Alvarez 40 Reputation points

2026-07-28T16:18:52.07+00:00

It created a folder Microsft Office 15 with a subfolder ClientX64, it didn´t give me the option to select, probably it recognized and decided for me. ;-)
Kai-H 23,815 Reputation points Microsoft External Staff Moderator

2026-07-29T06:30:22.5466667+00:00

Hi, Hugo Alvarez

The ClientX64 folder confirms that the 64-bit files were downloaded, so the XML architecture setting worked. The screenshot shows that the installation started, but the Office Click-to-Run component could not launch.

Here are some suggestions you can try:

Press Windows key + R, type services.msc, and press Enter.

Find Microsoft Office Click-to-Run Service.

Open it, set Startup type to Automatic, select Start, then Apply.

Restart the computer and run setup.exe /configure configuration.xml again as administrator.

This exact “unable to start your program” situation can occur when the Click-to-Run service is disabled. Re-enabling the service has resolved the same Office 2013 startup error.

If the service will not start, or error 1715-4 remains, use the official Office uninstall troubleshooter again, restart when prompted, and reinstall. It is recommended that you do not manually delete ClientX64 or more registry keys, since that folder is part of the new installation and manual removal can leave Click-to-Run incomplete.
Hugo Alvarez 40 Reputation points

2026-07-29T21:27:01.59+00:00

Hi KAI-H,

Tks a lot for your help. I was able to install it. I couldn't complete the uninstall with the official office uninstall troubleshooter, I got a message saying that the uninstall got errors and couldn't proceed. Suggested manual uninstall but there was not Office App at Control Panel. But I found 3 apps of VB related to Office. I uninstalled them, and run the setup. Finally succeded. But I am having another issue that I am going to report. I bought the license for personal use with a discount for my former job at Coca-Cola. When I try to activate office now, I have to enter my email associated with the account. Well it seems to be that MS has no registration of my email with the Office bouth on 2015. I have the Product Key received but I can't use it now. I have the email from MS where they say that I have to redirect it to my personal email and the links to download the Office and the Product key. I don't remember I had to create an MS account to associate to the Product Key.
Hugo Alvarez 40 Reputation points

2026-07-29T21:42:04.52+00:00

I found the way to enter the product key. DONE!!!
Kai-H 23,815 Reputation points Microsoft External Staff Moderator

2026-07-30T06:18:42.1766667+00:00

Glad to hear that you've solved the issue.

Have a nice day!