Live Photos desktop app STILL not working Windows 10

Question

Live Photos desktop app STILL not working Windows 10

Dee Vee 0

Well, it worked for a while then stopped.

Windows 10 up to date

I tried:

Turning app off then on

Repair setting from app
Reinstalled app

Still nada.
I have apps working in background.
Watched every possible YouTube video on fixes and mine still wont work

Any ideas would be appreciated.
Thx

0 comments

2 answers

Your answer

Answer 1

Dee Vee 0

I dont think I explained my issue correctly. Its not the live photos....its the live TILE on Windows 10.

Emma1-N 10,135 Reputation points Microsoft External Staff Moderator

2026-07-23T07:21:28.6733333+00:00
Hello Dee Vee,

If the issue related to live tile on Windows 10, please check the steps below:

Restart the Tile Data services

Press Win + R

Type services.msc

Ensure Background Tasks Infrastructure Service is running

Clear the Start Menu tile cache

Sign out of Windows

Restart the PC

Sign back in and check the tile

Run the Windows Store Apps troubleshooter

Open Settings > Update & Security > Troubleshoot

Run Windows Store Apps
Dee Vee 0 Reputation points

2026-07-23T12:01:34.8633333+00:00

Didnt help. The tile is "stuck" on a pic from a random desktop folder. I cannot get it to display the photos on my computer. Is it a setting? Ive tried every possible setting change. Its just stuck on one.
Emma1-N 10,135 Reputation points Microsoft External Staff Moderator

2026-07-24T07:38:53.4866667+00:00
Hello Dee Vee,

Try to Unpin and recreate the Photos tile

Right-click the Photos tile and select Unpin from Start

Open Photos

Right-click Photos in the Start menu and select Pin to Start
Dee Vee 0 Reputation points

2026-07-24T14:28:06.33+00:00

Well that moved it to another picture, but it is stopped on the new pic. It does NOT cycle through my photos.
Emma1-N 10,135 Reputation points Microsoft External Staff Moderator

2026-07-25T08:01:36.2466667+00:00
Hello Dee Vee

Open the Photos app > go to Settings

Turn"Microsoft OneDrive" integration off temporarily (if enabled), then restart Photos and check whether the tile begins rotating
Emma1-N 10,135 Reputation points Microsoft External Staff Moderator

2026-07-28T04:02:13.81+00:00

Hello Dee Vee,

Is there any update from you? Please let me know, I will be here to assist you.
Dee Vee 0 Reputation points

2026-07-28T09:36:18.5366667+00:00

these are the settings for one drive I see....I dont see "integration off temporarily." Where is it?
Emma1-N 10,135 Reputation points Microsoft External Staff Moderator

2026-07-29T07:27:06.6333333+00:00
Hello Dee Vee,

Thank you for checking. It appears your current Photos app version may not include the OneDrive integration setting I mentioned.

Let's try rebuilding the Photos live tile instead:

Open PowerShell (Admin).

Run the following command: Get-AppxPackage *Microsoft.Windows.Photos* | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

Restart your PC.
Dee Vee 0 Reputation points

2026-07-29T15:45:11.5333333+00:00

Didnt make a difference. No additional setting are now available in the Photos app.
Still wont cycle through my photos.
FYI the other live tiles work as designed. No problem.
Emma1-N 10,135 Reputation points Microsoft External Staff Moderator

2026-07-30T07:12:31.31+00:00

Hello Dee Vee,

Thank you for testing and confirming. Since other Live Tiles are working correctly, the issue appears to be isolated to the Photos app Live Tile. Could you try creating a small test folder with a few local JPG images, re-pin the Photos tile to Start, and let us know whether the tile begins cycling through those images?
Dee Vee 0 Reputation points

2026-07-30T23:24:31.8566667+00:00

No change.
Please tell me what the "settings" should be set at.

Answer 2

Welcome Dee Vee,

I understand how frustrating it can be when Live Photos in the Microsoft Photos app on Windows 10 worked previously but has stopped working again, and reinstalling, repairing, and re-enabling the feature have not resolved the issue.

Before proceeding, could you please clarify:

Are the Live Photos from an iPhone, and do they still animate correctly on the phone itself?
Does the issue affect all Live Photos or only recently imported ones?

In the meantime, you can try these steps below to troubleshoot the issue:

Option 1: Check the Microsoft Photos app version

Open Microsoft Store
Go to Library
Select Get updates
Install any available update for Microsoft Photos

Option 2: Reset the Photos app completely

Open Settings > Apps > Apps & features
Select Microsoft Photos
Choose Advanced options
Select Reset

Option 3: Verify the required video component is present

Open Microsoft Store
Search for HEVC Video Extensions
If installed, select it and check for updates

Option 4: Re-import a small test set

Copy several known working Live Photos directly from the iPhone
Save them to a local folder such as Pictures
Open them from that folder instead of OneDrive

I hope the steps above help you deal with your issue.

If the answer is helpful, please click "Yes". If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Dee Vee 0 Reputation points

2026-07-22T13:24:00.2133333+00:00

I dont think I explained my issue correctly. Its not the live photos....its the live TILE on Windows 10.