No Audio for zoom or teams

Question

No Audio when on zoom or teams as well as when I try to record a video.

Answer 1

Welcome Jim Vaughan,

I understand how frustrating it can be when you have no audio when using Zoom or Teams and are also unable to record videos with your microphone. 

To better understand your situation:    

• Are you using the built-in microphone or an external USB/Bluetooth headset? 
• Which Windows version and build are you currently running? 

Building on the earlier suggestions, you might also consider the following options:     

Option 1: Check the default recording device  

• Press Windows + R, type mmsys.cpl, and press Enter 
• Select the Recording tab 
• Verify the correct microphone is set as Default Device 

Option 2: Test microphone input  

• Go to Settings > System > Sound 
• Under Input, select your microphone 
• Use Start test and check whether input is detected 

Option 3: Run the Recording Audio troubleshooter  

• Go to Settings > System > Troubleshoot > Other troubleshooters 
• Run Recording Audio 

Option 4: Reinstall the audio input driver  

• Open Device Manager 
• Expand Audio inputs and outputs 
• Right-click the microphone device and select Uninstall device 
• Restart the PC 

I hope the steps above help you deal with your issue.  

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Answer 2

Hi, I'm Bernard. I'm happy to help!

Based on the scenario, it seems that the microphone may be turned off. Just to confirm, can you hear the other participants during the meeting, or is there no audio at all? Also, does the audio on your PC work normally when playing music or other media?

While waiting, kindly check the Microphone privacy:

Go Settings > Privacy & security > Microphone

Then turn on Microsoft Teams and Zoom