Failed receipt of message i sent to me from my phone

Question

Failed receipt of message i sent to me from my phone

KEVIN GALLACHER 0

I sent n email to me from my phone and it was not delivered but in my email inbox I had a message that said contact email admin. Please advise what next?

KEVIN GALLACHER 0 Reputation points

2026-07-22T08:43:27.3366667+00:00

Can you help

2 answers

Your answer

KEVIN GALLACHER 0 Reputation points

2026-07-22T08:43:27.3366667+00:00

Can you help

Answer 1

Lucus-V 10,430 Microsoft External Staff Moderator

Hi KEVIN GALLACHER,

To help identify why the message was not delivered, could you please provide the following information:

What type of email account are you using (Microsoft 365, Outlook.com, Gmail, or another provider)?
Did you send the email from the native mail app on your phone or from the Outlook mobile app?
Was the email sent to the same email address that you used to send it from?
Can you share the error message notifying that the email cannot be delivered?
Are you able to receive emails from other senders?
Are you able to send emails successfully to other recipients?
Does the issue occur only when sending to yourself, or to all recipients?
Have there been any recent changes to your account, password, email domain, or mailbox settings?

If you have further information, please feel free to let me know.

Lucus-V 10,430 Reputation points Microsoft External Staff Moderator

2026-07-23T15:29:16.75+00:00

Hi KEVIN GALLACHER,

I hope everything is going well on your end. Just wanted to check in and see how things are going for you lately, anything you'd like to share or discuss?
KEVIN GALLACHER 0 Reputation points

2026-07-24T12:17:45.28+00:00

Hi Lucus,

I answer each of the questions below by the question number as follows -

1.] gmail.

2.] i sent the email from the APP on my PC. The same mail box to which you sent your email!

3.] yes I sent the email from my --******@gmail.com app on my PC.

4.] I am on a portal, have no idea how I can add the error to this portal. I can email to you but all emails seem to be from "Microsoft" microsoft-noreply@microsoft.com" so I cannot reply on email!? If you give me the best email address to which i can make a reply I will attach the failed email to you. Can you give me an email address to which we can communicate on email with one another. I did have some coms going with email address:

"CDOC Case Management" cdoccm@microsoft.com and ******@mail.support.microsoft.com>

is that not a better email address to communicate on to resolve matters?

5.]& 6.] Yes I can send and receive emails to / from other parties.

7.] see below a copy of the text of the message copied to myself. I do not get messages relating to other email addresses I send messages to.

Delivery has failed to these recipients or groups:

[--PII-REMOVED--@gmail] A communication failure occurred during the delivery of this message. Please try to resend the message later. If the problem continues, contact your email admin.

8.] I have not made any changes to my settings.

In all I am unhappy with the Microsoft package I have paid for, I am not getting what I paid for, including Defender Security and the features expected in the documents I have use of like WORD EMAILS do work as i expected!
Lucus-V 10,430 Reputation points Microsoft External Staff Moderator

2026-07-26T16:20:00.27+00:00
Hi KEVIN GALLACHER,

Please note that our Microsoft Q&A forum is a public platform, and we will modify your response/ question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.

For clarification, please give me some information:

What application on the PC you are using?

You are sending emails from your Gmail address. What email are you trying to send to?

It seems you are trying to send emails to a noreply address and get error messages.

Answer 2

KEVIN GALLACHER 0

failed delivery of email i sent to myself from my phone

KEVIN GALLACHER 0 Reputation points

2026-07-22T08:45:10.03+00:00

can you help