I have a new IMAP email and have linked to outlook but it will not save as primary or allow calendar function

Question

I have a new IMAP email and have linked to outlook but it will not save as primary or allow calendar function

David Twigg 0

I have a new IMAP email and have linked to outlook so I can receive and send emails, however I cannot set the new email to primary so I can use calendar and teams.

Please can you advise what I need to do

kind regards

David

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2 answers

Your answer

Answer 1

David Twigg 0

Good afternoon,

In response to your questions:

However, to determine the available options, could you please let me know:

Could you please tell us which company provides this email account? For example, Microsoft 365, GoDaddy, Google Workspace, or the company that hosts your website. Answer -(WPBuzz)
What is the email domain (for example, @yourcompany.com)? - Answer (@bedrockergonomics.co.uk)
Do you currently have a Microsoft 365 subscription for this email address? - Answer (I do have a Microsoft 365 subscription, but not for this email)

Can I upgrade my current subscription to cover this?

Kind Regards

David

Alina Le 4,445 Reputation points Independent Advisor

2026-07-27T12:18:35.5933333+00:00
Good day @David Twigg

Thank you for your update.

Based on the information provided, ___@bedrockergonomics.co.uk is currently hosted by WPBuzz and configured in Outlook as an IMAP account. While IMAP supports email synchronization, it does not provide Microsoft 365 services such as Exchange Calendar, Contacts, or Microsoft Teams integration.

If the goal is to use ___@bedrockergonomics.co.uk as your primary Microsoft 365 account with Outlook Calendar and Teams, the domain and mailbox would need to be moved from the current email hosting provider to Microsoft 365 Exchange Online.

This would typically involve:

Adding @bedrockergonomics.co.uk to a Microsoft 365 tenant.

Updating the domain's mail routing (DNS) records so email is delivered to Microsoft 365 instead of the current provider.

Creating an Exchange Online mailbox for ___@bedrockergonomics.co.uk

Assigning a Microsoft 365 license that includes Exchange Online.

Reconfiguring Outlook to connect to the Exchange Online mailbox.

Once the mailbox is hosted in Microsoft 365 Exchange Online, the address can be used with Outlook, Calendar, Teams, and other Microsoft 365 services.

To determine whether this can be accomplished with your existing subscription, could you please confirm whether you currently have:

Microsoft 365 Personal/Family, or

Microsoft 365 Business (Business Basic, Business Standard, Business Premium, etc.)?

This will help determine whether your current subscription can support the migration or whether an appropriate Microsoft 365 Business subscription would be required.

Kind regards,
Alina Le 4,445 Reputation points Independent Advisor

2026-07-31T14:55:38.15+00:00

Hi

Just checking in to see how things are going with your issue.

Please let me know if I can do anything more for you.

Stay safe and happy!
David Twigg 0 Reputation points

2026-08-02T16:50:50.85+00:00

Good afternoon, I will review your comments to see if I can work with your suggestion and if not I may require your support again.

Thank you

David
Alina Le 4,445 Reputation points Independent Advisor

2026-08-03T15:25:14.14+00:00

Good day

Thank you for your update.

Looking forward to hearing from you!

Answer 2

Hello @David Twigg

For clarification, IMAP is a protocol that lets you connect an external email account to Outlook so you can send and receive mail. However, IMAP only handles email folders. It does not support calendars, contacts, or Teams integration. That is why Outlook will not let you set an IMAP account as the primary account for calendar or Teams.

Outlook requires an Exchange or Microsoft 365 account as the “main” account to enable calendar and Teams features.
IMAP accounts are limited to email only. Even if you add them, they cannot provide calendar or Teams functionality.

To unlock calendar and Teams, you need an Outlook.com or Microsoft 365 account set as the primary account. You can still keep your IMAP account for mail.

1/ Create an Outlook.com account (if you don’t already have one)

Go to Outlook.com.Sign up for a free account.
Add the Outlook.com account to Outlook
Open Outlook.
Go to File > Add Account.Enter your Outlook.com email and password.
Complete the setup.

2/ Add the Outlook.com account to Outlook

Open Outlook.
Go to File > Add Account.
Enter your Outlook.com email and password.
Complete the setup.

3/ Set Outlook.com as the primary account

In Outlook, go to File > Account Settings > Account Settings.
Under the Email tab, select your Outlook.com account.
Click Set as Default.

4/ Keep your IMAP account for email

Your IMAP account remains in Outlook for sending and receiving mail.
Outlook.com will handle calendar, contacts, and Teams.

5/ Manage meeting invites

When you receive meeting invites in your IMAP inbox, forward them to your Outlook.com account.
Accept them in Outlook.com so they appear in your calendar and sync with Teams.

6/ Overlay calendars for visibility

In Outlook, open the Calendar view.
Select both calendars (IMAP and Outlook.com).
Use the Overlay option to view them together in one grid.

If you still need my assistance, please come back with screenshots or any additional details so I can review it again and see if there’s anything more I can help you with.

Have a nice day!

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David Twigg 0 Reputation points

2026-07-22T15:25:40.8733333+00:00

Is there anything that can be done to convert the current IMAP email address to a outlook email address?
Alina Le 4,445 Reputation points Independent Advisor

2026-07-23T07:32:55.0066667+00:00

Good day

To clarify, an IMAP email account cannot be directly converted into an Outlook.com or Microsoft 365 mailbox. An IMAP account is designed for email only, whereas Outlook.com and Microsoft 365 use Exchange technology, which provides additional services such as Calendar, Contacts, Teams integration, and the ability to function as a primary account within Outlook.

A simple way to think about it is:

IMAP account: Email only

Microsoft 365 / Outlook.com account: Email + Calendar + Contacts + Teams

Because your current account is connected as IMAP, Outlook can send and receive email, but it cannot provide Calendar or Teams functionality from that mailbox.

However, to determine the available options, could you please let me know:

Could you please tell us which company provides this email account? For example, Microsoft 365, GoDaddy, Google Workspace, or the company that hosts your website.

What is the email domain (for example, @yourcompany.com)?

Do you currently have a Microsoft 365 subscription for this email address?