can't verify my bing account as it wont send text, call or email

Question

can't verify my bing account as it wont send text, call or email

Answer 1

Hi Alan Colman,

Please take a look at the AI Answer guidance first, as it covers the most common reasons verification codes may not be received.

If the issue continues after following those steps, you could also try signing in from a different browser, an InPrivate/Incognito window, or another device to rule out a browser-specific issue. If you're using a VPN, proxy, ad blocker or security software, temporarily disable it and test again, as these can occasionally interfere with account verification.

If you're still unable to receive verification codes, please let me know whether you see any specific error message during the verification process, as that may help narrow down the cause.

As a reminder, moderators cannot send verification codes, bypass verification requirements, modify account security information, or recover access to an account on a customer's behalf. These protections are managed by Microsoft's account security systems to help keep accounts secure.

I hope this helps. If you can share any error message or additional details about what happens when you attempt verification, I'll do my best to point you in the right direction.

---

If you have extra questions about this answer, please click "Comment".  

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Answer 2

Try these steps in order:

1. Check whether the code is being sent to the correct place.
   • Email verification codes can only be sent to the primary alias or another email already added as a sign-in verification method.
   • If email is used, check the Junk folder for a message from @accountprotection.microsoft.com and mark that sender as trusted.
2. If using phone verification:
   • Make sure the phone does not block texts from unknown numbers.
   • If prompted, choose I don't have a code to request another one.
   • Check whether the message inbox is full or the messaging app is malfunctioning.
   • If the number is a VOIP number, replace it with a mobile number. VOIP numbers cannot be used for sign-in or verification codes.
3. Avoid repeated requests.
   • Too many repeated attempts to send codes to phone numbers or email addresses can trigger a temporary block.
4. Try another verification method.
   • If SMS is blocked, use an alternate email connected to the account if one is available.
   • If one method shows Try another verification method, the block may be tied to that specific method.
5. Try another network.
   • Switch between Wi‑Fi and cellular data, or try a different Wi‑Fi network.
6. Wait before trying again.
   • Temporary blocks can happen because of unusual activity or heavy compromised traffic from a region.
   • Do not keep retrying, because repeated attempts can reset the time lock.
   • Waiting 24 hours may help; if needed, wait longer, up to 1 week.
7. If access to the listed phone or email is no longer available:
   • Select I don't have any of these during sign-in and follow the prompts to replace the security info.
8. If the account shows a sign-in or verification problem that still does not clear:
   • Use the Microsoft sign-in helper tool: Sign-in helper
   • For technical support, use Contact Microsoft Support

Support agents cannot send verification codes or change account details for account protection reasons.

---

References:

• Troubleshoot Microsoft verification code issues