New Outlook (Franch) and junk

Question

I searched for junk mail in settings of the French version of New Outlook 1.2026.707.300 and didn't find any!

Answer 1

"m using IMAP. But I used it in the classical Outlook where it worked fine.

Yes, this is correct. In the new Outlook, the facility is not there yet.

I'm also using Gmail accounts and I don't see Junk mail or Sync Email there either.

They also behave as IMAP accounts in a way. You need to adjust the Spam settings at Gmail for Web. Microsoft only supports spam management for Outlook.com accounts.

Please note that this is a community support forum where users help other users. Advisors participating here cannot make changes to Microsoft services or access internal systems., and can only provide technical guidance, independent of Microsoft's Policy decisions

I hope this information helps. If you have any more questions, don't hesitate to reach out.

Otherwise, if your problem is resolved, please take a moment to close the question to help others, by pressing Yes. Wishing you good luck!

Answer 2

"m using IMAP. But I used it in the classical Outlook where it worked fine.

Yes, this is correct. In the new Outlook, the facility is not there yet.

I'm also using Gmail accounts and I don't see Junk mail or Sync Email there either.

They also behave as IMAP accounts in a way. You need to adjust the Spam settings at Gmail for Web. Microsoft only supports spam management for Outlook.com accounts.

Please note that this is a community support forum where users help other users. Advisors participating here cannot make changes to Microsoft services or access internal systems., and can only provide technical guidance, independent of Microsoft's Policy decisions

I hope this information helps. If you have any more questions, don't hesitate to reach out.

Otherwise, if your problem is resolved, please take a moment to close the question to help others, by pressing Yes. Wishing you good luck!

Answer 3

This should not be possible unless an IMAP account is there. Are you using an IMAP account?

Answer 4

Hi,I am sorry that the steps did not resolve the issue. Please let me know which steps you completed, what happened afterward, and whether you received any error messages.

Answer 5

Hi,

I will work with you on this issue. I'm going to run through a few steps with you. Some of these are diagnostic — they help me narrow down what's wrong, not fix it outright. So if nothing changes after a step, that's normal and expected, not a dead end. I'll keep going until we've got this resolved.

The Email Settings for Junk for an Outlook/Hotmail account are in the Settings > Mail > Junk Email, as seen in the screenshot.

If you have an IMAP account configured like Orange.fr, you will need to make changes to the Email provider settings instead to manage Spam.

I look forward to hearing from you to get the results of the troubleshooting.