cannot remove an expired credit card

Question

cannot remove an expired credit card from my microsoft account

Answer 1

That is correct. You will need to locate the subscription first > then select "Manage" > click "Turn off recurring billing" to disable the automatic renewal.

You may also check this link for reference: https://support.microsoft.com/accounts-billing/subscriptions/turn-recurring-billing-on-or-off-for-a-microsoft-subscription

Best regards,

Darhyl

Answer 2

Hey there! Nice to meet you!

You will have to turn off the automatic renewal first before removing the payment method by signing in to your account on account.microsoft.com > Subscriptions > Locate your subscription > click on "Manage" > then select "Turn off recurring billing"

Once it's done, go to "Payment Options" > Locate your payment method > then select Remove.

If the issue persists, or if the expired credit card is not linked to any subscription, you may contact Microsoft Billing Support for further assistance:

https://support.microsoft.com/home/contact?SourceApp=smc2&ContactUsExperienceEntryPointAssetId=S.HP.SmcContactUsLanding

Type "remove payment method" > click "Get Help" > Scroll down to Sign in to Contact Support > click "Contact Support" > Microsoft 365 and Office > Billing and Payment Updates > Confirm > Chat with a support agent in your web browser

Please let me know if you need anything else.

Best regards,

Darhyl