Not receiving emails on outlook in the web or app.

Question

Email being used is a company definied email. Emails have been coming into outlook since I've had the email and today they're not populating in outlook on the web or the app.

Answer 1

Hi robert, 

Thank you for reaching out and for sharing your concern. 

Based on your description, the issue could occur when there are mail rules running on your mailbox, your email are being forwarded to another email, or you have used up your storage.  

To confirm which one is causing the issue, please follow these steps: 

1. Check your junk/spam folder  

Sometimes legitimate emails are mistakenly filtered. Please check your Junk Email or Spam folder to see if any missing emails were sent there. If you find one, right-click it and mark it as "Not junk" to prevent this from happening again.  

2. Review your inbox rules  

You or someone with access to your account may have created a rule that is automatically moving or deleting your incoming emails.  

• In Outlook on the web, go to Settings > Mail > Rules.  

 

• Review the list. You can disable or delete any rules that might be causing the issue.  

3. Check your forwarding settings  

If you have enabled email forwarding, your emails might be sent to another address.  

• In the same Mail settings, select Forwarding.  

 

• Make sure that "Enable forwarding" is turned off, unless you know you have it set up and want to keep it that way.  

4. Review your blocked senders list  

You may have accidentally added a contact to your blocked senders list.  

• In the Mail settings, go to Junk email.  

 

• Check the Blocked senders and domains list to ensure you have not blocked any senders you wish to receive mail from.  

5. Check your storage space  

Your mailbox might be full. If you have reached your storage limit, you won't be able to receive new emails.  

• Go to Settings > Account> Storage to see how much space you are using.  

 

• You can free up space by deleting large attachments or messages.  

I hope this information is helpful. Please follow the steps above and let me know if it works for you. If not, we can continue working together to resolve the issue.  

If you found the response useful, please consider marking it as accepted, as this may help other community members who are looking for similar guidance.  

Thank you for your patience and understanding. I look forward to continuing the conversation.  

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