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When I try to sign in to my other Microsoft account it goes normally at first then the parent/guardian concent page pops up and then it reverts back to the first sign in page and then I sign in again then the concent page pops up and it reverts back again and then this process keeps repeating like a loop and I can't access my account
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
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If your Microsoft account is stuck in a continuous parent/guardian consent loop, where you sign in successfully but are repeatedly redirected from the consent page back to the sign-in page without being able to complete the process, the issue is usually caused by a browser session, cached cookies, or an account verification problem. Start by clearing your browser's cache and cookies for Microsoft websites, or try signing in using an Incognito/Private browsing window or a different browser such as Microsoft Edge. If the account belongs to a minor, make sure the parent or guardian signs in to their Microsoft account first and completes any pending consent requests through Microsoft Family before attempting to access the child account again. Also, disable any VPNs, ad blockers, or browser extensions that might interfere with the sign-in process, and try using a different device or network. If the problem continues after these steps, it is likely an issue with the account's parental consent configuration on Microsoft's servers, in which case you should contact Microsoft Support and explain that your account is caught in a parent/guardian consent redirect loop so they can manually investigate and resolve the issue.
You should have a separate sign-in for the child account. After that, you need to sign in using the parent account (Family organizer account) to manage or view the settings. Microsoft Family Safety uses separate roles: the child account is a member, while the parent account must be the organizer to manage family settings.
Could you please confirm if the issue happens after you sign in with the child account and then try to access the family settings, or are you using the same account twice (the child account again instead of switching to the parent/organizer account)?
It's not a child account that I'm trying to sign in to
When you mention that a guardian or consent page appears, do you mean the page used to configure parental consent for a child account? Please share a screenshot of what you see so I can better understand what is happening.
I understand that a parental consent page appears when someone tries to login to a child account but the account I'm trying to login to is not a child account
This page keeps appearing
If that page appears, it means the birth date registered on the account identifies the user as a child and the account has been added to a Microsoft Family group so it can be managed by an adult family organizer.
Unfortunately, this can only be changed through the Organizer account. It is the only account that can change a child's birth date or remove a child account from a family group.
It is a security measure designed to prevent children from removing parental controls on their own. Even if you leave the family group, parental controls will remain active until an adult account designated as the Organizer in your family group manages your account's consent.