Redeeming issue

Question

Hello I have a problem in Microsoft rewards about redeeming so basically I was about to redeem a digital gift card so I tired to verify by bing app and put the code instead this is what it shows me I tried again yet It still looks like this I also tried by sms code yet it appeared like this so I hope you guys can fix my problem.

Thanks.

Answer 1

Welcome requiem shadow,

I understand how frustrating it can be when you are unable to complete the verification process when redeeming a Microsoft Rewards gift card, and both the Bing app verification and phone verification options are not working. 

To help narrow this down: 

• Is the Microsoft account signed in on the Bing app the same account that you are using for Microsoft Rewards? 
• Does this issue occur on only one device, or have you tried redeeming the reward from another browser or device as well? 

In the meantime, you can try these steps below to troubleshoot the issue:  

Option 1: Verify that the same Microsoft account is signed in everywhere.  

• Sign out of the Bing app 
• Sign back in using the Microsoft account associated with your Rewards account 

Option 2: Update the Bing app.  

• Install the latest version from your device's app store 
• Restart the device after updating 

Option 3: Clear the browser cache and cookies 

• Open Edge > Settings > Privacy, search, and services > Clear browsing data now > Choose what to clear > Clear now 
• Sign in again and retry the redemption process 

Option 4: Try a different network 

• Switch between Wi‑Fi and mobile data 
• Then attempt the verification again 

Option 5: Try another browser or device.  

• If available, test from a PC or another mobile device using the same Microsoft account 

I hope the steps above help you deal with your issue.  

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