Microsoft Teams times out during meetings

Question

Microsoft Teams times out during meetings

DB 0

Hello - any help will be greatly appreciated.

I have two accounts in MS teams and during meetings in one account I am able to complete the meeting with no issues. When I switch to the other account it will time out after 5 min. Since it is a company account, I cannot adjust the laptop settings.

Why would MS teams time out on one account and not the other?

Alexis-NG 18,065 Reputation points Microsoft External Staff Moderator

2026-07-27T20:18:19.35+00:00

Hi DB,

I hope you are having a great day. I am following up on the support thread discussed earlier. At this stage, I am continuing to gather more information shared in order to gain a clearer understanding of the issue and identify the most effective resolution.

If there are any additional details you can provide, or if there is a specific area you would like addressed, please feel free to share them at your convenience. I would be happy to focus accordingly and assist further as needed.

Additionally, ensuring that everything operates smoothly and that your experience remains uninterrupted is a key priority. Thank you once again for your patience and continued collaboration. I look forward to hearing from you soon.

2 answers

Your answer

Alexis-NG 18,065 Reputation points Microsoft External Staff Moderator

2026-07-27T20:18:19.35+00:00

Hi DB,

I hope you are having a great day. I am following up on the support thread discussed earlier. At this stage, I am continuing to gather more information shared in order to gain a clearer understanding of the issue and identify the most effective resolution.

If there are any additional details you can provide, or if there is a specific area you would like addressed, please feel free to share them at your convenience. I would be happy to focus accordingly and assist further as needed.

Additionally, ensuring that everything operates smoothly and that your experience remains uninterrupted is a key priority. Thank you once again for your patience and continued collaboration. I look forward to hearing from you soon.

Answer 1

DB 0

Thank you for your reply.

  I will try to answer to the best of my ability.

Company computer so both accounts are work.
I noticed the issue only in the new account in all scheduled meetings.
I do not receive any disconnected notice. I am not disconnected from the meeting, my computer just goes to "sleep"
I have never tried to join on the web. I might now that I am aware.
I have not tried to use a hotspot only home wifi.
I do not become disconnected. When I sign back into my computer it is in the same meeting.

I have noticed that since we all (the organization) have to toggle between both MS Teams accounts, people from my organization are scheduling meetings in the new sign on and I join with my old sign on. So I made sure to join in that account thinking it would be the fix. It seemed to work till my next meeting. I did the same as before and it still went to sleep.

Alexis-NG 18,065 Reputation points Microsoft External Staff Moderator

2026-07-27T21:25:39.3066667+00:00

Hi DB,

Thank you for the information.

Given the nature of the problem, the most effective next step is reaching out to your IT admin and ask them to use their admin credentials to submit a support request through the Microsoft 365 Admin Center.

Microsoft also provides customer service phone numbers based on your region. Your IT admin can find the appropriate contact number here: Customer service phone numbers - Microsoft Support

This route ensures that a Microsoft support engineer can initiate a remote session to investigate backend configurations, run advanced diagnostic tools, and, if necessary, escalate the case to specialized teams with access to internal systems and logs. These backend resources are essential for resolving issues that go beyond what’s visible in the user interface.

As community moderators, we’re here to guide you, but due to privacy and security limitations, we don’t have access to the backend tools required for a full resolution. For this reason, contacting Microsoft Support via the Admin Center is the most secure and efficient way forward.

I hope this helps you resolve the issue quickly. I’m glad to assist and truly hope the information provided has been useful. Please feel free to reach out anytime if you need further assistance.

Answer 2

Hi DB,

Based on your description, the issue seems to be isolated to a specific account, the most likely causes are related to the account itself, such as organization policies, licensing, authentication, or account configuration, rather than your laptop hardware. Microsoft Teams administrators can assign different meeting policies to different users, and these policies can affect the meeting experience.

To investigate further into this issue, could you please let me know:

Is the account that disconnects a work/school account, guest account, or personal Microsoft account?
Does the issue occur in all Teams meetings or only specific meetings?
When the meeting ends after 5 minutes, do you receive any error message, or are you simply disconnected?
Have you tried joining the meeting using Teams on the web (Edge or Chrome) with the affected account, and does the same behavior occur?
Does the issue occur on a different network (for example, a mobile hotspot)?
Are you able to stay connected if you rejoin the meeting after being disconnected?

Once I have a clearer understanding of your current situation, I’ll be happy to assist you with greater accuracy. Please feel free to share any additional details you believe are relevant. Screenshots are especially helpful and much appreciated.

In the meantime, as an initial troubleshooting step, please try clearing your Teams cache. This can help resolve issues caused by cached credentials or corrupted local data within the Teams app. You can follow the instructions in the following article: Clear the Teams client cache - Microsoft Teams | Microsoft Learn

Thank you for your patience and your understanding. If you have any additional questions, please feel free to reach out.

I'm looking forward to your reply.

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