Not a child

Question

Not a child

Niko Belsito 0

Hi,

I do not have any children. I am unable to login to my account as it thinks that I am a child. Please turn off child saftey protocols to both [PII removed]@yahoo.com and [PII removed]@gmail.com

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Answer 1

Kai-H 23,910 Microsoft External Staff Moderator

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Hi, Niko Belsito

This usually happens because the birth date saved on each Microsoft account makes it appear underage. Family Safety cannot simply be turned off by a forum moderator, and each account must be corrected separately.

Here are some suggestions you can try:

Open the Microsoft account profile page and sign in to the first account. If possible, correct the birth date and select Save. Repeat this for the second account.

If you see “Parent or guardian consent is required,” select I’m a parent or guardian, then sign in with a different adult personal Microsoft account. You can create a temporary adult account if necessary.

After granting consent, open Manage child accounts, select your name, and choose Edit this child’s personal info. Enter the correct birth date.

Check Microsoft Family. If either address appears in a family group, remove consent first, then remove the account from the family group.

If sign-in remains blocked, use the Microsoft sign-in helper.

Please be advised that this is a user-to-user support forum. Moderators and contributors, including external Microsoft employees, are not allowed to directly interfere with Microsoft product features or access back-end systems. Our role is limited solely to providing technical guidance on reported incidents, requests, or ideas.

Thank you for your patience in reading, I hope this information has been helpful to you.

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Kai-H 23,910 Reputation points Microsoft External Staff Moderator

2026-07-26T07:05:07.71+00:00

Hi, Niko Belsito

It has been a while and I am writing to see how things are going with this issue.

Have you had a chance to check the replies provided?

Any update would be appreciated.
Niko Belsito 0 Reputation points

2026-07-26T16:43:43.5833333+00:00

I went into family settings, and it still will not allow me to change the birthdate. It is a locked feature.
Kai-H 23,910 Reputation points Microsoft External Staff Moderator

2026-07-27T06:42:26.81+00:00

Hi, Niko Belsito

If the birthdate is locked, the affected account is still classified as a child account. It cannot change its own birthdate, even from Family Settings.

Sign out of the affected account completely. Then sign in to Manage child accounts using the adult Microsoft account that originally approved or gave consent for it.

Find the affected account and select Edit this child’s personal info. The birthdate must be changed from there, not from the child account’s profile page.

If the account is not listed, you are probably signed in with a different adult account. Only the adult account that originally granted consent can manage or remove that consent, even if another account is shown as the family organizer.

If the original adult account is unknown or inaccessible, use Contact Microsoft Support, enter “adult account incorrectly treated as child,” select Get Help, and then Contact Support. Support can guide the account-resolution process, but agents cannot directly change protected account details.