How to definitively fix Orphaned Account

Question

Hi,

i am trying to solve an issue with my son account that is orphaned. For months, after several contacts and attempts with support, microsoft still blocking him to ay and he is 16y old, even after adding to the family, we always get same message and he is never added do the family, we tried by xbox, windows, chrome, safari..

also we tried different parental accounts, emails, nothing is solving it.

i need help from someone who can really help.

we always get same message: “You're all set

This child already has parental consent for their Microsoft account.”

please help

thank you

Answer 1

Welcome Weslley Nascimento,

I understand how frustrating it can be when your son's Microsoft account appears to be stuck in a parental consent/family safety state, showing the message "This child already has parental consent for their Microsoft account," while the account still cannot be successfully added to a Microsoft Family group. 

Before proceeding, could you please clarify:   

• Does the child account appear in the Family Safety portal at https://family.microsoft.com after the invitation is accepted, even temporarily? 
• Is the child account using the correct birth date and country/region in the Microsoft account profile? 

I look forward to your reply so we can continue working together to address the issue.