Account recovery has been blocked

Question

My Microsoft account has suddenly become inactive, and when I try to recover it, I receive the message "Account recovery has been blocked."

This Microsoft account was provided and activated when I purchased my ASUS laptop, and it is associated with my Microsoft Office license.

I still own the laptop and can provide proof of purchase, the device serial number, and any other information needed to verify my ownership.

Could you please help me restore access to my Microsoft account or advise me on the next steps?

Thank you for your assistance.

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Move from Microsoft 365 and Office | Access | For education | Windows

Answer 1

Hi, Yanuar Parlindungan Simamora

This message usually means the automated security system detected unusual recovery activity and stopped the request. This is a public forum, so no one here can view or unlock the account directly.

Here are some suggestions you can try:

Start with the Microsoft Sign-in Helper. Enter the affected email address and follow the option that matches the exact message shown.

If directed to the recovery form, submit it from the ASUS laptop and the usual home network previously used with the account. Include old passwords and as much accurate account information as possible. A reachable contact email is required. The form can be attempted up to twice per day.

If the sign-in page provides an aka.ms reinstatement link, use that specific link instead. This applies when the account has been locked for suspicious activity or a policy review.

Keep the laptop receipt and Office purchase details available, but please note that support cannot manually bypass account verification or change account ownership. If access cannot be restored, contact ASUS or Microsoft Support separately with the Office purchase details to check the license options.

Please be advised that this is a user-to-user support forum. Moderators and contributors, including external Microsoft employees, are not allowed to directly interfere with Microsoft product features or access back-end systems. Our role is limited solely to providing technical guidance on reported incidents, requests, or ideas.   

Thank you for your patience in reading, I hope this information has been helpful to you. 

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