my gamertag on Minecraft is incorrect, on the xbox app too, yet on the website its the one I changed to.

Question

my gamertag on Minecraft is incorrect, on the xbox app too, yet on the website its the one I changed to.

glimberry 0

Hi, I changed my Xbox gamertag from <PII removed> to <PII removed>. On [account.xbox.com/profile] it shows <PII removed>, but the Xbox app and Minecraft Bedrock still show <PII removed>. I’ve already signed out and back in, verified I’m using the correct Microsoft account, and waited more than 48 hours. Can you check if my Xbox Live profile is out of sync?

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4 answers

Your answer

Answer 1

Carl-L 20,045 Microsoft External Staff Moderator

Hello glimberry,

Thanks for replying.

In this case, can you please try to do this to see if it helps.

Type "Credentials Manager" in the search bar and press Enter.
Go to Windows Credentials.
Remove all entries:
1. Contains "Xbl"
2. Contains "Mojang"
3. Related to your Microsoft account.
Restart your computer.

If the answer is helpful, please click "Yes". If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Carl-L 20,045 Reputation points Microsoft External Staff Moderator

2026-07-28T13:32:10.71+00:00

Hello glimberry,

Just checking in to make sure that you have received my reply. Please let me know if you have any updates.
Carl-L 20,045 Reputation points Microsoft External Staff Moderator

2026-07-30T09:08:41.8166667+00:00

Hello glimberry,

It's been a while since I last heard from you, may I know if you still need assistance in this?

Any feedback is appreciated.
glimberry 0 Reputation points

2026-07-30T13:26:10.4733333+00:00

hello carl, I apologize for the sudden disappearance, Indeed i still need assistance in my situation, Minecraft still hasnt changed my gamertag to my newly updated one.
Carl-L 20,045 Reputation points Microsoft External Staff Moderator

2026-07-31T09:17:41.8466667+00:00

Hello glimberry,

Thanks for replying.

Just want to check if you have tried my suggestions yet?

I'm waiting for your reply.
Carl-L 20,045 Reputation points Microsoft External Staff Moderator

2026-08-01T09:54:42.57+00:00

Hello glimberry,

Just checking in to make sure that you have received my reply. Please let me know if you have any updates.
glimberry 0 Reputation points

2026-08-01T09:56:55.6166667+00:00

Hello carl, i do not have a computer i could use for my account, kindly asking to re sync my account.
Carl-L 20,045 Reputation points Microsoft External Staff Moderator

2026-08-04T09:38:34.75+00:00

Hello glimberry,

Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas. In this case, please try to contact Microsoft Support to see if they can help.

Thank you for your understanding.
glimberry 0 Reputation points

2026-08-04T09:39:39.0133333+00:00

Thank you for the assistance carl.

Answer 2

glimberry 0

Hi Carl,

The Xbox app still shows**<PII removed>**, while the Xbox website shows glimberry. Minecraft Bedrock also shows <PII removed>. I don’t have another Xbox game to test.

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Answer 3

glimberry 0

Hi Carl,

The Xbox app still shows my old gamertag, PII removed, while [account.xbox.com/profile] shows <PII removed>

Minecraft Bedrock also shows <PII removed>.

I don’t have another Xbox game to test at the moment. Based on what I’m seeing, the Xbox app and Minecraft are both using the old gamertag, while the website shows the new one.

0 comments

Answer 4

Carl-L 20,045 Microsoft External Staff Moderator

Hello glimberry,

Welcome to Microsoft Q&A forum.

Please understand that our forum is a public platform, and we will modify your question to cover your personal information in the description. Please notice to hide these personal or organization information next time you post error or some information to protect personal data.

Before we proceed further, may I know if your friend sees you in game and their Xbox app as the new gamertag or the old one? Also, can you please try to download and play a new free game to see if the gamertag get updated?

I'm waiting for your reply.

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glimberry 0 Reputation points

2026-07-23T16:06:32.8566667+00:00

Hi Carl,

The Xbox app still shows my old gamertag, while the Xbox website shows my new gamertag. Minecraft Bedrock also shows my old gamertag. I don’t have another Xbox game to test.
glimberry 0 Reputation points

2026-07-23T16:19:04.9+00:00

Hi Carl,

The Xbox app still shows my old gamertag, while the Xbox website shows my new gamertag. Minecraft Bedrock also shows my old gamertag. I don’t have another Xbox game to test.
glimberry 0 Reputation points

2026-07-23T18:46:46.88+00:00

Hi Carl,

My friends still see my old gamertag, so far i know its a sync issue, i cant play other games unfortunately.
glimberry 0 Reputation points

2026-07-24T09:39:22.57+00:00

Hi carl, friends see my older gamertag.
Carl-L 20,045 Reputation points Microsoft External Staff Moderator

2026-07-24T13:40:34.71+00:00

Hello glimberry,Thanks for replying.I'll see what I can do. I'll keep you updated.