All pages from my website suddenly disappeared from Bing Search

Question

All pages from my website suddenly disappeared from Bing Search

Jan Krenek 0

Hello,

All pages from plix.gg suddenly disappeared from Bing at approximately 22:00 UTC on July 22, including the homepage.

The site is still being crawled heavily by Microsoft. Cloudflare recorded around 138,000 Microsoft requests in the last 24 hours, with approximately 137,000 allowed requests, so Bing can access the site normally.

I did not make any major changes before this happened. The entire domain simply disappeared from Bing Search at once.

I have already opened ticket [Moderator note: PII removed] ( I do not expect any response I have created ticket for another domain 1 month ago and still not did get any response at all). Could someone please investigate what happened? When I do url inspection, it returns that page is indexed even trought its not.
This is especially frustrating because people searching specifically for plix.gg now get no results at all. Brand searches are important in the gaming industry, where users commonly search for a website by name instead of entering the URL directly.
CleanShot 2026-07-23 at 11.12.18@2x
CleanShot 2026-07-23 at 11.09.03@2x

CleanShot 2026-07-23 at 11.03.03@2x

CleanShot 2026-07-23 at 11.02.18@2x

CleanShot 2026-07-23 at 11.02.02@2x

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1 answer

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Answer 1

Lychee-Ng 26,530 Microsoft External Staff Moderator

Hi Jan Krenek,

Please note that our forum is a public platform, and we will modify your question to hide personal information in the description. Kindly ensure that you hide such details the next time you post to protect personal data.

I understand how frustrating and confusing it is when your homepage and previously indexed pages suddenly disappear from Bing search results all at once, despite Bing continuing to crawl the site and URL Inspection reporting indexed. This does seem more complicated than a normal crawling or accessibility issue, and it's reasonable to request investigation.

That said, one thing I need to clarify is that Microsoft Q&A is unfortunately just a user-to-user support forum, focused on providing guidance for technical issues. Contributors here, just like you, do not have access to back-end system and cannot escalate to any internal teams for investigation. Opening support ticket is the correct escalation path.

I do know that previous attempt of yours has ended up being (seemingly) unsuccessful, but Bing Webmaster Support is the only team that can investigate a Bing Search disappearance situation. Please try continuing to update your existing support ticket with any additional evidence, such as example queries, the screenshots above (if haven't), and any other relevant observations.

If the ticket is still getting no traction, though not recommended, you might need to start another one. Sign into Webmaster Support - Bing Webmaster Tools and click Raise support request. This time, try a workaround by submitting the new ticket under Bing Webmaster Tool Related > Other category and explicitly requesting an engineer in the text > wait for the team to reach out.

User's image

Note: This tip was shared by a community member and not guaranteed to work. They were able to receive a UCM ticket assigned to a Global Support Webmaster Engineer.

Given that the entire domain was affected at roughly the same time, this is likely something that requires review from the backend. I hope the support team can identify the cause and provide an update for your situation!

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Jan Krenek 0 Reputation points

2026-07-23T15:37:21.73+00:00

Thanks, but I am not sure whether you have actually submitted a ticket through this system recently, because the process does not work the way you described.

The support form has a very small message limit, so I cannot provide detailed evidence there (there is no even ability to upload screenshots). After submitting, I only receive a confirmation email. There is no ticket dashboard where I can manage the case, upload additional screenshots, or add updates.

Replying to the confirmation email also does not work. Messages sent to bingwb@microsoft.com are rejected with error 550 5.7.133, because the address only accepts messages from Microsoft or approved senders.

So the suggestion to “continue updating the existing ticket” and provide more screenshots is not actionable. There is no way for me to update it, and so far I appear to be communicating only with an automated bot.

Could you please explain the exact method for adding information to an existing ticket or reaching a human support agent? Otherwise, opening another ticket seems to be the only available option.
Jan Krenek 0 Reputation points

2026-07-23T20:31:44.8666667+00:00

See this is just complete joke. There is copilot button in the webmaster that is supposed to also create ticket yet its completely dumb I have not seen worse bot than this. Using some cheap llm that barely works is insane to me. I do not understand where there is no any live chat or just email. Please is there some direct contact since this is just absurd how could someone ever say this is okay to implement
Lychee-Ng 26,530 Reputation points Microsoft External Staff Moderator

2026-07-24T06:18:47.52+00:00

Hi, sorry for the late reply, I was away.

Did you also try the workaround I mentioned above yet? Like specifically requesting a human agent to handle your situation? A user has shared that by doing that, they could get a support assigned. From the screenshots here I can only see that you kept trying to file for a ticket, so if you haven't, you can attempt that.

Some other tips mentioned include mentioning that the problem is urgent, the cost is high, involving private information, you have trouble with the language, and so on. They're not guaranteed to get you to an agent, but it's unfortunately the most we can suggest from the community-side.
Jan Krenek 0 Reputation points

2026-07-24T12:21:28.5833333+00:00

The bot just tells me that live support isn't available and that opening a ticket is the only option. However, when it says it created a ticket, I feel like it doesn't actually create one, I don't understand how I could get zero response otherwise. I even submitted a ticket for a completely different site with a different issue, and still nobody responded. This is incredibly frustrating and unprofessional.
Lychee-Ng 26,530 Reputation points Microsoft External Staff Moderator

2026-07-24T13:16:03.8766667+00:00
That does sound really frustrating, Jan Krenek. So it didn't make any differences even if you request "human agent" and/or "involve legal processes" and so on? In that case, I can suggest a few workarounds. But note that since they're not designed to support Bing Webmaster issues, the results can be hit or miss.

Contact Microsoft Support and request escalation to the correct team.

Choose a suitable issue then scroll to the bottom and click Contact Support.

If you don't see the chat option, choose another category (Billing... is recommended)

Note: The support contact team only works at certain times, so if the last window shows that it's unavailable, try opening it again the next day. If you prefer phone support, you can leave a phone number. This way, they can call you and help you.

Filling a service dispute

Visit https://www.microsoft.com/en-us/legal/arbitration and check out the content.

File a notice of dispute and explain your situation and how you couldn't get correct support.

Note that this is the last resort, only try when you've already tried all and couldn't get an answer.
Jan Krenek 0 Reputation points

2026-07-24T14:14:40.1866667+00:00

I do not think they had clue what I was talking about.
Lychee-Ng 26,530 Reputation points Microsoft External Staff Moderator

2026-07-27T06:17:40.6733333+00:00

Hi, sorry for the late reply, and unfortunately what you encountered is often expected. Like I mentioned previously, as the channels are not designed for Bing Webmaster, this topic is not within their scope. It's only a workaround that might (or might not) help connect you with a suitable team.