I did not receive my Robux after redeeming for 13k points

Question

Hello. I redeemed my 13k points for 800 Robux, and it's now been 24 hours since I redeemed it. But I did not receive any new notifications from my outlook saying that my Robux is here and I should now redeem it at roblox.com. I have been saving my points for the last few months, and I think successfully waste my 13k points for nothing. Is there a way to still get my Robux? I have been earning and saving those points for Robux and now it's gone.

Answer 1

did you checked the pin either (inside order detail)

Answer 2

Hi Lorenzo,

I can understand how concerning it is to spend 13K Rewards points but not receiving the Robux that's supposed to be there, especially after confirming that the redemption was completed. Unfortunately, Microsoft Q&A is just a user-to-user support forum, and contributors here do not have the ability to review your redemption (if available).

Since you already checked your Order History and your email folders, I think the most direct path in this situation would be to contact the Microsoft Rewards Support team. They're the only one who can access the back-end system, verify the record, investigate the cause and determine whether the issue can be resolved.

1. Visit https://rewards.bing.com/support (and sign in to your account if you haven't)
2. Describe your issue clearly in the form, including as much details as possible:
   1. The redemption details.
   2. Your Rewards order number.
3. Submit the request and wait for the team to reach out
4. Also remember to check all your inboxes (including Spam, Junk, ...)
5. Take screenshots, video, or other proofs on the issue for further discussion.

I know this is not the direct escalation you're hoping for, but your request requires access to your personal and private account's information. It could not and should not be processed on a public community platform like Q&A.

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Answer 3

Check the reward in Order History first:

1. Sign in to the Rewards page and open Redeem > Order history.
2. Find the 800 Robux order and check Status.
3. If the order is listed there, use Order Details to get the redemption code or link.
4. If no confirmation email arrived, select Resend on the Order History page to send another copy to the primary email address on the Microsoft account.

If the order is still pending after 24 hours or the code is not available from Order History, contact Microsoft Rewards Support for investigation.

Also note these common reasons a Rewards order can be cancelled or blocked:

• redeeming in a different region than the one used to sign up
• redeeming in multiple regions
• using a VPN
• using a VoIP phone number instead of a mobile or landline number
• the reward being out of stock or unavailable

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References:

• Track my Microsoft Rewards orders
• Learn about Microsoft Rewards
• Robux gift card stuck at progressing - Microsoft Q&A
• Microsoft Rewards Robux - Microsoft Q&A