Planner plan 1 unable to access premium content

Question

I have a active trial for planner plan 1 but when creating new plans I'm unable to access the premium content. Tried signing in again and re allocating the licence with no success,

If you can advise anything else I can try.

Answer 1

Hello @Nick Carter

As you have shared, you are on an active trial for Planner Plan 1 and when creating new plans you are not able to access the premium content. You already tried signing out and back in, and also re‑allocating the license, but the situation is still the same.

To confirm the situation and suggest the troubleshooting steps in the right direction, may I confirm a few points:

• Are you creating the plan directly from the Planner web app or through Teams?
• When you check your license in the Microsoft 365 admin center, does it show Planner Plan 1 assigned to your user account?

Along the way, I will also share a few simple steps you can try to double‑check what might be happening on your end.

1/ Check license assignment

• Go to the Microsoft 365 admin center.
• In the left menu, select Users, then Active users.
• Choose your account and look at Licenses and Apps.
• Make sure Planner Plan 1 is ticked.

This ensures the license is truly assigned to your profile.

-> If the trial was activated very recently, sometimes it can take a few hours for all services to sync.

2/ Verify sign‑in consistency

• Confirm you are signed in with the same account across all Microsoft apps (Planner, Teams, Office.com).
• Sometimes being signed in with a different account in one app can cause access differences.

3/ Clear browser cache and cookies

• Open Planner in a private/incognito window or clear cache and cookies: https://planner.cloud.microsoft/
• This helps refresh the session and ensures the license is checked again.

4/ Try from another entry point

• If you are creating plans from Teams, try directly from the Planner web app.

-> This helps confirm if the behavior is consistent across both.

If the issue still remains after trying all the steps above, please share a screenshot or provide more detailed information. I will check the situation and continue to support you.

Kind regards,

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