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I purchased a digital game as a gift. The recipient has not redeemed the code. The game is not PC compatible. I would like a refund or exchange. I have attempted to navigate the Xbox site to start a refund, but the gifted game does not show up in the refund form page. Please advise on the proper steps to initiate a refund or exchange.
Thanks
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I appreciate the links, but I have already tried all the options and have not found a solution.
The gifted game shows up in my order history along with the same game I purchased for myself, both purchased on the same date. I have already downloaded the game I purchased for myself, the gifted game has not been redeemed as the recipient realized in was not a PC version (they prefer the PC version). The game I purchased for myself is available for a refund in my order history, but the gifted game is not. I have used the AI chat extensively attempting to schedule a call with Xbox support, but the AI chat states my situation does not qualify for a call with Xbox support. I am looking for a refund or exchange on a game I gifted (purchased within the last 72 hours and the code has not been redeemed) Does anyone have a suggestion?
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I guess you have to try support and talk with an agent:
https://support.xbox.com/en-US/
https://support.xbox.com/en-US/help/games-apps/xbox-ai/virtual-agent-faq
The Support Virtual Agent is the default interactive experience for support. However, you can ask the Support Virtual Agent to connect to a human agent and it will provide options to do so, or provide self-serve options if real-time human assistance is not available for your specific support request.