Azure AI Foundry: model deployment fails with "unusual activity for your account" (BadRequest)

Question

Azure AI Foundry: model deployment fails with "unusual activity for your account" (BadRequest)

Anurag Maurya 20

I'm trying to deploy a model in Azure AI Foundry and the deployment is rejected with an "unusual activity" error. This appears to be a false positive, and the error message itself directs me to contact support, so I'm raising it here.

What I'm doing

Deploying the model gpt-5.6-sol in Azure AI Foundry (Azure OpenAI Service) through the portal.

Error returned


BadRequest: Our system has detected this request as unusual activity for your account.

If you are confident this is in error, please contact support.

Diagnostic IDs

Trace ID: c261a9f6-3249-49da-b028-42321122edd5
Client request ID: b63d2741-40e4-4934-9b90-ca441724e47a
Service request ID: 611f02a5-8873-4040-b446-061e32202f9e

What I've already checked

The subscription is active and in good standing with no billing issues.
Quota is available in the region for this model.
Retried the deployment after some time — same error each attempt.
No unusual or automated traffic is being generated from this account.

What I need

Could someone from the product/support team check what triggered this flag against my account and have it reviewed and lifted so I can proceed with the deployment? I have not shared my subscription ID here since this is a public forum, but I'm happy to provide the subscription ID, resource group, and resource name privately to whoever picks this up.

Thanks in advance.

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Answer 1

Allan Solomon Mejia 3,175

Hi Anurag,

The error "Our system has detected this request as unusual activity for your account" is typically generated by Azure's risk detection service rather than by the model deployment process itself. Since you've already confirmed your subscription is active, quota is available, and the issue is reproducible, there's unfortunately little you can troubleshoot from your side.

I'd recommend opening a Microsoft Support ticket and including the Trace ID, Client Request ID, and Service Request ID you've captured. These identifiers allow the engineering team to locate the backend logs and determine what triggered the risk assessment. They can also confirm whether the flag can be cleared or if additional verification is required for the subscription or tenant.

Before opening the ticket, it's also worth verifying:

The Azure AI Foundry resource is deployed in a region that supports gpt-5.6-sol.

The account has the required Azure RBAC permissions (for example, Cognitive Services OpenAI Contributor or equivalent).

No Conditional Access, tenant security policies, or organizational restrictions are blocking the deployment request.

If all of those check out, this is most likely a backend service issue that only Microsoft Support can investigate using the diagnostic IDs you've provided.

Please "Accept the Answer" if this information helped you. This will help us and others in the community as well.

Anurag Maurya 20 Reputation points

2026-07-23T18:50:05.37+00:00

Thank you for the prompt response. Could you help me with how I can create a support ticket? The only option that I get here is to get support from Microsoft QnA.
Allan Solomon Mejia 3,175 Reputation points

2026-07-23T19:03:20.6433333+00:00

Hello Anurag,

You may click this link: https://portal.azure.com/#view/Microsoft_Azure_Support/HelpAndSupportBlade

Then "Create a Support Request".
Anurag Maurya 20 Reputation points

2026-07-23T19:32:21.9833333+00:00

Right after clicking the 'Create a support request' icon, the right pane opened up. Once I described my issue there, the pane updated to look like the image I shared in my previous message.
Allan Solomon Mejia 3,175 Reputation points

2026-07-23T19:41:08.2266667+00:00
Thanks for the update. If the portal is redirecting you to self-help recommendations instead of allowing you to submit a support ticket, it usually indicates one of the following:

Your subscription doesn't have a support plan that includes technical support.

Your account doesn't have permission (such as Owner, Contributor, or Support Request Contributor) to create support requests.

The issue isn't being correctly classified by the support workflow.

If that's the case, I'd suggest:

Verify that your subscription has an Azure support plan and that you have permission to create support requests.

Try creating the request from Help + support → All support requests → Create, or from the Azure AI Foundry resource itself.

If you're using a Visual Studio, Azure for Students, or free subscription, technical support may not be included. In that case, your Azure subscription administrator or your organization's support contact may need to open the case on your behalf.

Since you've already captured the Trace ID, Client Request ID, and Service Request ID, be sure to include those when you can submit the request, they'll help the engineering team investigate the backend flag more quickly.
Anurag Maurya 20 Reputation points

2026-07-23T20:03:55.2733333+00:00

Thanks for the prompt reply. I am currently on the developer support plan. My account has owner permissions and I am not able to create a support ticket directly from the Azure AI Foundry resource.

Also I should also have access to Azure Technical Advisory (ATA) but I am not able to reach out to them in any manner.

Could you help me, please? Thank you.
Allan Solomon Mejia 3,175 Reputation points

2026-07-23T20:08:07.0333333+00:00

Thanks for the additional information. Since you have the Developer Support plan, are the Subscription Owner, and are still unable to submit a technical support request, this sounds more like a support workflow or account routing issue than a permissions issue.

I recommend trying the following:

Create the support request directly from Help + support > All support requests > Create in the Azure portal, rather than from the Azure AI Foundry resource.

If the portal continues to redirect you to self-help content, try the Azure Support page: https://azure.microsoft.com/support/create-ticket/.

If you're associated with an Azure Technical Advisor (ATA), they should be able to help route the issue internally or connect you with the appropriate Azure support team. If you're unsure how to contact your ATA, your Microsoft account team or Cloud Solution Provider (if applicable) should be able to introduce you.

Since this appears to be a backend account flag ("unusual activity"), it's unlikely to be something you can resolve yourself. A Microsoft support engineer will need to review the backend logs using your Trace ID, Client Request ID, and Service Request ID to determine why the deployment is being blocked.

Please "Accept the Answer" if this information helped you. This will help us and others in the community as well.
Anurag Maurya 20 Reputation points

2026-07-23T20:43:42.23+00:00

I am not able to create a support request from "Help + support > All support requests"
My account is a member of Microsoft for Startups and I'm the only person in my team - I am also not sure how to get in contact with the ATA.

Currently, I am stuck at a place where I cannot create a support ticket, and this platform is the only resource I have to talk with Microsoft. Is there any provision for such cases like mine to be handled?
Anurag Maurya 20 Reputation points

2026-07-24T16:58:21.1+00:00

I had to open a support request under a different problem name as "AI Foundry" did not allow me to do so.
Support ID - 2607240030007006
Allan Solomon Mejia 3,175 Reputation points

2026-07-24T18:46:55.6333333+00:00

Hello Anurag,

Thank you for the update, and I appreciate you sharing the Support ID.

Opening the case under a different category was a good workaround given the limitation you encountered. Since you now have Support ID 2607240030007006, I'd recommend continuing with that case and asking the engineer to re-route it internally to the Azure AI Foundry / AU10TIX verification team if it was initially assigned to the wrong queue.

Please also mention that the portal does not allow creating a support request under the correct service, as this is valuable feedback for Microsoft. If the issue is related to the AU10TIX verification workflow timing out or failing before completion, the support engineer should be able to engage the appropriate product team.

If you receive any updates from the support team, feel free to share them here. It may help others experiencing the same issue.

Please "Accept the Answer" if this information helped you. This will help us and others in the community as well.
Anurag Maurya 20 Reputation points

2026-07-27T14:30:30.6533333+00:00

Hi, the ticket got closed with this. So the only way I can get support for my foundry issue is to upgrade the support plan ?
Allan Solomon Mejia 3,175 Reputation points

2026-07-27T14:51:47.97+00:00

Hi Anurag,

Based on the response from Microsoft, yes, if your issue requires technical troubleshooting (such as Azure Foundry configuration, deployment, or service issues), you'll need to upgrade from the Developer Support plan to either Standard or Professional Direct to open a technical support case.

Reference: Microsoft Azure Support Plans – https://azure.microsoft.com/support/plans/
Anurag Maurya 20 Reputation points

2026-07-27T15:07:11.8333333+00:00

Thanks for the quick response, and I understand the situation.

That said, I want to flag this as feedback: it doesn't sit right that Azure blocked us for 'unusual activity' and is now charging us to remove a restriction they imposed unilaterally. It's not fair play.