Can't check status of Microsoft account.

Question

When I log in to Microsoft, I can't get access to subscription status information. It says Microsoft is having technical issues? I want to know if my subscription is still active because I can't send or receive e-mail in my Outlook app on my Mac, but I can on my iPhone.

Answer 1

Hi, @Lynn Roseberry

May I know what troubleshooting steps have you already taken?

In the meantime, if you haven’t already:

• Please try signing in to https://account.microsoft.com/services using a private or incognito browser window. Make sure you use the same Microsoft account that purchased the subscription.
• Also, can you sign in to Outlook Web https://outlook.live.com/mail from your Mac and send and receive email there? If webmail works, the subscription is probably not causing the Outlook app issue.

Please confirm:

1. What is the exact technical issue message on the subscription page?
2. What error appears in Outlook for Mac when sending or receiving?
3. Is the email address an Outlook/Hotmail account or another provider, such as Gmail?

Also check whether your Microsoft cloud storage is full, as this can prevent Outlook.com from sending or receiving email.