How do i fix my windows not being able to update

LilJeff Jr 0 Reputation points
2026-07-23T17:32:50.83+00:00

My computer has been running into problems alot and restarting, it goes to automatic repair, but it always fails doing that, i also scanned my files, and it says it found corrupted files , but they couldnt fix them, and everytime i try to download something from microsoft store it shows "0X80D03805" i even tried to download windows media creation tool to reinstall windows, but it cant open it runs into problems on that too, and when im in file explorer it says im not connected to network when i am connected to wifi. does anyone know what is wrong?

Windows for home | Windows 10 | Performance and system failures
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  1. Hendrix-V 17,520 Reputation points Microsoft External Staff Moderator
    2026-07-25T07:54:57.44+00:00

    Hi LilJeff Jr,

    Based on the symptoms you described, this appears to be affecting multiple Windows components, not just Windows Update. Since Automatic Repair is failing, SFC found corrupted files that it could not repair, Microsoft Store downloads are failing, and the Media Creation Tool will not run, the Windows component store may need to be repaired first.

    Please try the following:

    1. Open Command Prompt as Administrator.
    2. Run: DISM /Online /Cleanup-Image /RestoreHealth
    3. After DISM completes, run: sfc /scannow
    4. Restart the PC and check whether Windows Update and Microsoft Store function normally.

    If DISM cannot complete successfully or continues to report corruption, consider performing an in-place repair install of Windows, which can refresh Windows system files while keeping your personal files and installed applications.

    If you receive any specific DISM, SFC, or Windows Update error messages, feel free to share them. That information can help narrow down whether the issue is related to Windows components, storage, or another underlying cause.

    I hope this helps, and I look forward to hearing how the repair steps go. Feel free to ask me by clicking "Add Comment" or "Add Answer" if you cannot add comment so your response will be visible. Thanks for your effort.

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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  2. David-M 122.4K Reputation points Independent Advisor
    2026-07-23T18:04:01.7033333+00:00

    Hi. I'm David, and I'm happy to help you.

    Based on the problems you described, I believe your Windows 10 is severely corrupted or extremely outdated.

    To be able to assist you better, please clarify the following:

    • Do you have a third-party antivirus installed? (e.g., Kaspersky, McAfee, Avast, etc.) If yes, which one?
    • Do you have any VPN software installed? (Even if it's not running at the moment) If yes, which one?

    Also. What is the current version and "OS Build" of your Windows 10?

    • Press "Windows + R", type winver, and click OK.

    If you prefer, share a screenshot. Use the shortcut "Windows + Shift + S" to use the screenshot tool.

    Be sure to censor your email address if it appears. The Microsoft Q&A is public.

    Looking forward to your reply.

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