Microsoft not accepting any of my cards

Question

Does anyone else experience this issue with adding cards to their payment options? I've checked everything a thousand times over and the details are correct down to my region and postal code. The other card had the same issue for a while and it made me to stop using Microsoft products for a while. Please help me out if you've experienced and solved this before.

Answer 1

Hey there! Nice to meet you!

Kindly try the following workarounds according to Microsoft Agent | Moderator Prakhar_Khare, who answered a similar case: https://learn.microsoft.com/answers/questions/3193503/error-check-the-info-you-entered-it-doesnt-match-t?forum=windows-all&referrer=answers

"A few of the things you can check while entering the details:

1. Enter your name precisely as it appears on the card. Only include your middle initial if it appears on your card.
2. If this is a company card, enter the company name as both a first name and last name. For example, if the company name is "Contoso Shoes" split the company name into the first and last name fields.
3. If the company only has one name, for example, "Contoso," enter the company name in both the first and last name fields.
4. If you are asked to enter the address and it exceeds the Address 1 field, use the Address 2 field. Do not shorten or abbreviate your address.
5. The card number and type cannot be edited, so if you make a mistake, you'll need to add a new one with the correct information. Other credit card information can be edited, such as billing address and expiration date.

For more information, you can refer to the section Troubleshooting problems changing a payment method in the article Change the payment method or credit card linked to your Microsoft account. https://support.microsoft.com/account-billing/add-a-new-bank-or-credit-card-to-your-microsoft-account-c39dbc30-bc83-30c8-5ea9-d0d94e6dcfe4

Please sign in to account.microsoft.com > Address book to update your Billing information.

However, if you are still facing issues while adding a new payment method, we have a dedicated accounts & billing support team that can assist you better with the issue. https://support.microsoft.com/contactus/ "

Thank you for your understanding! Please let me know if you need anything else.

Best regards,

Darhyl