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I have been charged twice for my subscription. I chatted with Anil earlier this week and was cut off without resolution
I just want a refund of $179.
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
Mark, you are not talking to support here. This is community forum. No one here can access or have authority to issue refund.
You need to get back to billing support and request it.
Go to https://support.microsoft.com/contactus, Type "Billing" and press Enter. On the next screen, click "Contact support" at the bottom of the page, then choose "Microsoft 365" > "Manage my subscription". You’ll then see the option to chat with a Microsoft support agent who has access to your account to help review the issue.
A refund of $179