account needs to be verifty

shaneka 0 Reputation points
2026-07-23T23:50:30.4733333+00:00

its not allowing me to save my school work or download it . its saying needs to vertify.

Microsoft 365 and Office | Install, redeem, activate | For education | Other

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  1. Jade Ng 14,785 Reputation points Microsoft External Staff Moderator
    2026-07-24T01:21:02.9066667+00:00

    Dear @shaneka,

    First, I would like to apologize for the inconvenience you are experiencing. To help me better understand and assist with the issue, could you please provide more details about the problem and answer the following questions?

    • Is the message only asking you to verify your account when you try to save files?
    • Does this issue occur in multiple applications, or only in one specific application?
    • Are you able to save your schoolwork when using the web?
    • I noticed that you tagged this as "For Education." Could you please confirm whether the affected account is a school account provided by your educational institution?
    • Additionally, please provide a screenshot of the error message you are seeing.

    Thank you for your cooperation. I look forward to your reply so I can assist you further.

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